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Description
*Job Expectations:
- Direct responsibility for the Finance and Insurance operations of the Motorcycle Sales Department with assigned team of employees
- Business Office Operations
o Oversee and direct the business office operational activities related to providing finance, insurance, and extended service programs.
o Produce acceptable levels of revenue and profits for the dealership by selling finance, insurance, and extended service programs to new and used motorcycle customers.
o Cross-sell parts, accessories, and ready-to-ride products to customers.
o Establish and maintain good working relationships with several finance sources, factory and otherwise.
o Actively recruit and maintain a strong market base for the providing of available finance and Insurance products. Pro-actively use sales techniques.
o Analyze departmental activities and practices effective problem-solving techniques. o Employ a system of responsible accounting, including budget and internal controls. Set monthly sales objectives and attain goals. Provide with s, as requested.
o Pursue a continuing program of formal and informal education in the area of expertise to maintain, strengthen and broaden service.
Belong to (or join) any relevant associations. o Submit paperwork to and obtain approval from finance sources on all finance deals.
o Set up finance forecasting in conjunction with the sales department forecasting to achieve a desired percent of penetration and income.
This is to be done on both a monthly and an annual basis.
o Maintain files of active insurance and financial agencies. Maintain a Finance and Insurance logbook. Prepare monthly penetration s on finance penetration. o Establish and maintain procedures to ensure timely and proper completion of all sales related paperwork. Also check all paperwork for correct title, line information, taxes, errors, etc.
o Handle all rate quotations
- Maintain a collaborative working relationship with other dealership departments o Act as a liaison to all departments in matters concerning Finance and Insurance. o Assist and support overall company policies and procedures and support the dealer’s philosophy.
o Able to work cross-functionally with all departments, with an emphasis on the Sales Department and Service Manager
o Provide supplemental assistance to a sales person in the Motorcycle Sales Department. Work in conjunction with the sales team.
- Customer service
o Ensure high levels of Customer Service.
o Motivate entire staff to assure quality customer service to all clients.
o Maintain a quality assessment and improvement program to assure high quality service to all customers. Institute and employ a feature / benefit selling methodology so that all customers receive consistence treatment.
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o Ensure that the delivery of any new or used motorcycle is and “EVENT” that will endear customer to the dealership.
o Contact customers using mailing lists, tickler files, and personal follow-up to encourage additional sales and ensure customer satisfaction.
o Demonstrate commitment to the dealership’s philosophy of quality service to all customers and acts as a role model to other dealership employees.
o Be able to handle customer complaints quickly and courteously, demonstrating empathy, a positive attitude, and our commitment to “making things right”.
- Supervisory Responsibilities
o Maintain Company program which will ensure a 100% turnover ratio to the Business Manager or F&I department.
o Ability to make strong independent decisions and the demonstrated ability to learn quickly.
o Be the example to department employees and other dealership personnel by appearance, attendance, being on time for work, and open to flexible scheduling.
o Establish and maintain an efficient, organized, clean and professional business office
- Commitments
o Treat all employees and customers fairly, courteously, and with dignity.
o Be prompt and available for flexible scheduling.
o Be honest and fair in all business dealings.
o Meet or exceed sales quotas on a regular basis.
o Continually learn more about the products and services you sell. Attend training sessions to keep current with F&I sales techniques and other sales department issues
- Qualifications & Job Requirements
o Must have the ability to get along with a wide customer base.
o Excellent communication skills and demonstrated “closing skills”.
o Knowledge and experience with sales of F&I products, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
o Computer literate with typing skills and open to learning new software and computer programs.
o Able to work effectively and courteously over the phone.
- Physical Demands
o The noise level is the work environment is occasionally loud.
o Occasionally requires the ability to balance and push a 500 – 1000 lb. motorcycle.
- Working Conditions
- Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- Occasionally, exposed to exhaust fumes or other airborne particles.
- Other duties as assigned
Job Type:
Full-time
Benefits:
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- Commission pay
Work Location:
One location
