Centegix Looking for Onboarding Project Manager at Remote Full Time

TITLE: Onboarding Project Manager

CENTEGIX™ innovates technology to enrich and save lives. Our award-winning CrisisAlert™ platform is an IoT crisis management solution that utilizes mobile and desktop applications along with a mesh network of smart ID badges, strobes and locator beacons to provide campus and district-wide protection. Instant communications through audio and visual cues assist in a rapid and proportional reaction to any incident or crisis. CrisisAlert™ is a force multiplier, allowing staff and security professionals to request assistance and implement lockdown protocols from anywhere. We go well beyond the limitations of legacy communications devices and single-dimensional apps, because in a crisis: Every. Second. Matters.

PURPOSE:

You have the opportunity to make a real difference! Join a passionate, technology savvy team with a mission that is truly life-saving. As an Onboarding Specialist, you are the face of CENTEGIX™ and will act as the primary point of contact for new clients, providing a high-touch onboarding experience for their CrisisAlert solution, from the initial introduction call, through the information collection, administrative and technical setup, to successful completion of their testing cycles and training of their end users. As an ideal candidate, you are passionate about putting the customer first. You are outgoing, organized and provide top-notch service to our customers over the phone, in person, and using written communications. You will play a key role in assisting leadership to create and deliver the Customer Experience Strategy for CENTEGIX™ and provide input for continuous improvement across departments.

POSITION RESPONSIBILITIES:

• Onboard new customers, including training, application configuration support and go-live readiness planning.
• Create large scale installation & training schedules, working cross-functionally between Centegix departments to ensure all pre-requisites and dependencies are met
• Coordinate equipment installation with customer and Field Services team and remain in communication throughout the duration of the installation, making adjustments as necessary
• Create and lead Customer training sessions on using and configuring the CrisisAlert Platform, both virtually via webinars and onsite where required.
• Partner with Customer Success Specialist to assist Customers with testing plans and ensure testing is scheduled, completed and issues resolved.
• Create enablement materials to ensure your customers are leveraging the platform’s functionality to its fullest potential
• Communicate regularly with sales team and partners to provide updates on onboarding status
• Serve as the voice of the customer to prioritize feature requests and platform improvements during product discussions
• Work with leadership to establish processes for onboarding and other customer lifecycle phases to ensure a superb customer experience.

REQUIREMENTS:

• Home Office in West Region of US or Northeast
• 25% Travel
• Strong Project Management Skills
• Software Application Training experience
• Proven customer facing experience
• Strong experience with using Microsoft Excel, Word and PowerPoint or equivalent tools
• Ability to multi-task, prioritize and manage time effectively
• Competent and Resourceful project leader, able to drive cross-functional collaboration to ensure customer success
• Excellent verbal and written communication skills, including leading meetings and presentations both in-person and virtually

Job Type: Full-time

Pay: $28,198.61 – $103,883.85 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Experience:

• Project management: 5 years (Required)
• Continuous improvement: 5 years (Required)
• Microsoft Excel: 5 years (Required)
• Time management: 5 years (Required)
• Customer relationship management: 3 years (Preferred)

Work Location: Remote