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Job Description – Quality Manager
Department:
Production
Job title:
Quality Manager
Classification:
Exempt Salaried
Reports to:
Plant Superintendent
x Full-time Other
ALL RESUME SUBMISSIONS ARE DUE TO HR BY 07/15/2022
Purpose of Position:
The Quality Manager will be responsible for developing and managing Cardinal LG Amery’s Quality Program and monitoring its efficacy to ensure world-class customer service. This individual will also be responsible for ensuring continual quality improvement within the facility by working with Training & Development (HR) to create and sustain a Quality Training infrastructure. This role will also be responsible for interacting routinely with all production areas as well as with customers, sales, regulatory agencies, division/corporate management, and suppliers.
Essential Functions:
Quality
- Create a system to keep SOP’s up-to-date, accurate, and available for production staff
- Review products, processes and systems on an ongoing basis to determine where improvements can be made
- Actively participate in production meetings with the manufacturing team
- Follow products through entirety of process to ensure each step is executed correctly, from sales to shipping
- Complete root cause analyses and follow-up communications when product failures occur
- Monitor the production process in each department by doing frequent Quality Control checks
- Partner with production to create and implement changes to improve current processes and reduce costs
- Create and maintain a corrective action system to analyze and correct nonconforming conditions and complaints.
- Implement performance measurements necessary to evaluate organizational performance and trends in product quality and customer satisfaction.
- Use results of performance evaluations to target improvement efforts.
- Assess supplier capabilities and monitor supplier quality to ensure desired levels of performance.
- Compile monthly quality data and reports for the Plant Manager and Plant Superintendent
- Partners with production staff to discuss and implement solutions to quality issues
- Satisfy expectations with regard to product quality by partnering and communicating with our customers
- Partner with production, sales, and customer service staff to create production plans for new products to guarantee quality from stage one
- Audit materials provided by suppliers to assure quality before incorporation into our product
- Assess product quality by testing for a range of features and determine how the product performs under stresses like impact, temperature, humidity, etc.
- Investigate causes of quality problems and propose solutions
- Utilize knowledge of glass to diagnose problems
- Visit customers/job sites as needed and requested
- Determine validity of credit requests
Training
- Partners with the Training & Development (HR) to implement standardized quality training for all Cardinal LG Team Members
- Partners with production staff to train and implement process improvement and standardization
- Trains and develops Quality Technicians
- Participates in new hire onboarding by presenting Cardinal LG quality philosophies and expectations
Personnel
- Hire, train and manage Quality Technicians
Equipment
- Responsible for the care and use of multi-million-dollar equipment.
Additional Responsibilities
- Assist in other areas as needed.
- Accept more challenging assignments as experience and knowledge allows.
- Train others to help them gain knowledge in your strength areas as needed.
Minimum Qualifications:
- Previous Quality experience in a manufacturing environment
- Previous supervisory management experience
- Strong communication and public speaking skills
- Proficient in Microsoft Office programs
- Ability to perform multifaceted projects in conjunction with day-to-day activities
- Ability to establish credibility and be decisive, but still able to recognize and support the organization’s mission
- Self-directed/self-managed
- Ability to maintain confidentiality
- Bachelor’s degree in engineering or related field (or 5-10 years’ experience in a Continuous Improvement/Quality Management role or other related area)
- Lean Certification
- 3+ years’ experience in manufacturing
- Excellent communication and writing skills
Additional Preferred Qualifications:
- Six Sigma Green or Black Belt
- Certified Quality Inspector
- Project management experience
- TWI Certification
Physical Elements:
- Frequent standing and walking
- Occasional bending and reaching
- Occasional lifting, carrying and/or pushing objects weighing 20 pounds or more
- Occasional kneeling and balancing
- Occasional climbing and kneeling
- Constant oral and written communication
- Ability to see within normal parameters and hear within normal range
Occasionally – Occupation requires this activity up to 33% of the time (0 – 2.5+ hrs/day)
Frequently – Occupation requires this activity from 33% – 66% of the time (2.5 – 5.5+ hrs/day)
Constantly – Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Mental Performing Elements:
- Ability to build relationships
- Ability to analyze, interpret and calculate data
- Problem solving
- Communicating with various audiences
- Creating written communication
- Ability to read and comprehend
- Ability to train others as required
Environmental Conditions:
This position exists in an indoor manufacturing facility. The work environment is a manufacturing environment with exposure to loud noises and to fumes, odors and dusts.
This job description has been evaluated to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by management as deemed appropriate.
Rev. 6/27/2022 SL
Job Type: Full-time
Pay: $64,500.00 – $78,500.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Amery, WI 54001: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
