Capital One Hiring for Community Finance Manager, Learning and Development Programs Job at McLean, VA Full Time

Center 1 (19052), United States of America, McLean, Virginia

Community Finance Manager, Learning and Development Programs

External Affairs is committed to a mission-forward future – a reinvigorated call to action to collaboratively dream with associates across Capital One about how to ideate, innovate, and operate to elevate the good in a rapidly evolving global environment.

We partner with the enterprise to engage for real progress on challenging systemic barriers our customers and communities face in both achieving their dreams and managing their daily lives.

In the midst of challenging times, we are beginning to see progress and the light at the end of the tunnel. Focus on innovation and opportunity focused on long term well being for our associates, customers, and communities. On disruption and dreaming of a better way. This is the language of changing things for the better. Of Capital One.

External Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.

The Opportunity and Role

Manager, Community Finance Innovation and Analytics Team, Learning and Development Programs

Capital One’s Community Finance (CF) team originates debt and equity to support affordable housing development. CF provides debt financing and invests in low income housing credits through proprietary and multifund equity fund structures. Groups within CF include Innovation and Analytics, Originations, Underwriting and Portfolio Management, and Loan & Equity Administration.

The team is on a journey to reimagine the way it operates through a more strategic approach to its core work and advocacy efforts, next-generation analytical and reporting capabilities, innovation that leverages Capital One’s scale and influence, and talent. This combination of being a well-managed, data-driven organization with core strengths in financing affordable housing is what will help distinguish CF from its peers and deepen our impact.

As part of this journey, CF is launching a suite of programs to support CF associates’ learning and development. In collaboration with HR and broader EA, CF will provide a curated and customized set of learning and development resources and opportunities, including but not limited to: online skills development and training resources, CF business related subject matter expertise learning sessions, carefully crafted shadowing and on the job learning experiences, and a mentorship and rotation program across vertical community finance teams for junior to mid-level CF associates.

The team seeks a project manager to both lead the initial build and evolve and grow the related programs over time.

Responsibilities will likely include:

Inclusive Talent Orientation:

• In partnership with HR and broader EA, design and lead learning and development (L&D) programs open, welcoming, and appropriately supportive to a diverse and broad set of potential and current associates interested in a Community Finance and broader social impact career path

• Collaboratively create high ROI on-ramps for new-to-field and new-to-Capital One associates to initiate and accelerate their Community Finance career journeys

• Actively partner with the CF leadership team and broader people leaders to identify and address L&D needs and interests for groups of and individual CF associates, including experienced associates

• Exemplify an “always on” approach to talent – identifying, mentoring, and coaching current and potential future CF associates on strategies for success in CF

Leading in Context:

• Understand and influence CF and broader EA strategy and vision and support the organization’s ability to execute, innovate and deliver on that strategy

• Ensure a results-forward orientation to all planning, especially related to projects which have strong connectivity to the business success of CF, other areas of External Affairs, and the enterprise

• Establish, collaboratively, a set of goals, KPIs, and evaluation metrics for your major responsibilities to be tracked and communicated throughout the lifetime of those responsibilities

• Utilize a substantive and diverse set of information and inputs – including sources offering L&D best practices – to evaluate L&D project and program design and delivery options

Building and Continuously Improving the Model:

• Collaborate with HR, EA, outside coaches/consultants/vendors, and the enterprise to deliver excellent learning and development-related opportunities to CF and, as appropriate, to broader EA

• Design and deliver a multi-faceted approach to the L&D needs of Community Finance associates of different skills, experiences, levels, and areas of expertise

• Lead strategic initiatives for outcomes, tracking multiple complex projects simultaneously

• Whenever possible, seek and use data to inform reporting on performance and in ongoing decisions, especially on time-, budget- and resource-intensive projects and initiatives

• Steward a well-managed environment while fostering an inclusive and innovative culture

• Seek and incorporate stakeholder and associate feedback throughout the build and delivery of lifecycle of key deliverables, projects, programs, and initiatives

• Incorporate associate voice in design and implementation of L&D project and program design and delivery

• Demonstrate broader community, enterprise, and EA perspective in the performance of all regular and special project responsibilities

• When planning projects and initiatives, outline several routes to success to protect against foreseeable problems compromising overall success

Communication and Connectivity:

• Utilize inclusive communication practices to ensure all audiences are served by and welcomed into discussions and dialogues both related to learning and development and beyond

• Provide important context, information, and counsel related to your responsibilities and subject matter expertise to a wide array of interested associates on a regular basis

• Maintain healthy and open lines of communication – including regular updates – with a wide group of associates and, as needed, broader stakeholders

• Call on a community of both engaged and critical stakeholders to help create opportunities and solve challenges if and when their help will make the difference

• Raise and, as appropriate, help resolve the obligation to identify and do the right thing in challenging moments

• Live the principles of positivity, humility, inclusivity, and sound judgment every step of the way

Teamwork

• Consult and, as appropriate, involve a broad group of relevant stakeholders in major decisions related to the strategy and operational priorities involved in your responsibilities

• Develop working relationships with associates across CF, HR, External Affairs, and the enterprise who can provide meaningful and additive context and contributions to your work

• Exemplify a broad approach to teamwork, recognizing that teamwork often involves associates and stakeholders beyond your direct team

• Collaboratively lead and/or support special projects and through partnership within EA and across the Enterprise

Basic Qualifications:

• Bachelors Degree or Military Experience

• At least 3 years of managing multiple projects simultaneously, at least 5 years of managing a program, or a combination of the two

• At least 3 years of learning and development experience, at least 3 years of talent experience, or a combination of the two

• At least 3 years of experience using data to inform dialogues with executive level audiences

Preferred Qualifications:

• At least 5 years of managing multiple projects simultaneously, at least five years of managing a program, or a combination of the two

• At least 5 years of learning and development experience, at least five years of talent experience, or a combination of the two

• At least 2 years of Diversity & Inclusion experience

• At least 2 years of consulting experience

• At least 2 years of people leadership experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

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