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Who we are:
We CREATE the EXTRAORDINARY
We create spectacular worlds that immerse, and inspire to connect you.
We don’t perform magic, we create it with excellence.
#WeAreCaesars
Together we win.
Join our empire we are the largest gaming enterprise with 55+ properties.
JOB SUMMARY
The Casino Operations Manager is responsible for the successful operation of the shift and assuring that guests have a favorable gaming experience. This position is responsible for learning and communicating the various policies and procedures required.
RESPONSIBILITIES
- Provides superior guest service, positively affects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
- Assumes overall responsibility for the effective gaming service activities for an assigned area.
- Maintains constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity.
- Maintains awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.
- Responsible to the Director of Casino Operations for successful performance of assigned duties.
- Responsible for the supervision and performance of the slot, table games, and poker department personnel.
- Assists personnel, as necessary, to assure the successful performance of the company overall.
- Maintain a pleasant, friendly and welcoming attitude toward all external and internal guests at all times.
- Ensure safety and security of all guests and team members. Responsible for customer service, relations and disputes. Manages, processes and programs to effectively control and reduce loss time injuries.
- Review staffing levels to maintain budgeted level of employment. Delegate authority and assign responsibilities.
- Interview, hire, develop and evaluate department staff.
- Administer disciplinary action as necessary.
- Review and manage department’s financial data.
- Review gaming activities and promotional status.
- Meet with departmental directors and managers as necessary.
- Develop, implement and manage processes and procedures to ensure full compliance at all times with Colorado Division of Gaming regulations and internal controls.
MISCELLANEOUS
- Management abilities demonstrated in managing the casino shift properly.
- Maintaining interpersonal working relationships among all personnel.
- Oral and written communication skills.
- Adherence to state gaming regulations.
- Willingness to assume overall responsibility relative to the performance of the casino shift.
- Management of departmental budget and goals.
- Effective managing of the staff.
- Accuracy in completing assigned duties, paperwork and reports.
QUALIFICATIONS
- Five to seven years-experience within the gaming areas of a casino with a 4-year degree in related fields or equivalent work experience.
- Valid Gaming License and TIPs Card.
- Must obtain/maintain a Colorado Division of Gaming Key License.
MENTAL & PHYSICAL DEMANDS & WORK ENVIRONMENT
- Office environment, casino environment, high rise hotel.
- Exposed to bright lights and excessive noise levels.
- Ability to analyze and interpret departmental needs and results.
- Ability to solve complex problems.
- Broad variety of tasks and deadlines requiring an irregular work schedule.
- Ability to perform assigned duties in an interruptive office.
- Communicate appropriately with all casino guests, casino departments and fellow team members.
- Must possess strong interpersonal, written and oral communication skills.
- Must demonstrate a proven track record of providing outstanding guest service.
- Must be able to work both independently and as a member of a team.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends and holidays.
BENEFITS
- Competitive Pay
- Paid Time Off
- Direct Deposit
- 401K Retirement Plan (No Vesting Period)
- Voluntary Health, Life and Disability Plans
- Employer Paid Life Insurance
- Employee Assistance Program
- Voluntary Short and Long Term Disability
- Team Member Celebrations
- Team Member Discounts
- Free Parking For All Team Members
- Promote From Within Culture
- Fun Team Environment
Pay Rate: $71,000 annually + Bonus
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
About Us:
Caesars Entertainment is the world’s most geographically diversified casino-entertainment Company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah’s®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family’s success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.
Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission “We inspire grown-ups to play” fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.
The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
Job Type: Full-time
Pay: $71,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Black Hawk, CO 80422: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Please provide our phone number.
License/Certification:
- Colorado Gaming License (Preferred)
Work Location: One location
