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Quick Apply Full-time 1 hour ago Full Job Description BASIC FUNCTION The Showroom Account Specialist has the primary responsibility for invoicing/collecting on Baker Showroom orders and past due invoices.
Partners with the Operations Team, Credit Department and Baker Showrooms on the collection process.
.
The Showroom Accounts Specialist manages collections for all Showroom accounts, which includes mailing notices, invoices, statements, etc.
, and contacting customers with delinquent accounts to collect payment or make payment arrangements.
.
Performs collection calls on outstanding account balances.
Accounts Receivable Management Maintains accounts receivable records and files for active and current customers.
.
Verify by email and phone the receipt of accounts receivable invoices and correspondence.
Provide excellent customer service working directly with Operations Manager and Credit Manager to collect and resolve balances on open accounts and orders.
.
Following up on administrative processes as they relate to collection and invoicing.
Perform other duties, tasks, and/or projects as assigned SPECIFIC RESPONSIBILITIES Customer Account Management Maintaining Oracle Customer Master Module.
.
Edit and changes information on customer accounts.
Order Management.
.
Actively understand each showroom’s order status via Open Orders Report (OOR) and Invoicing Report.
Communicate with corporate/factory to ensure orders continue to move through the system.
.
Accounts Receivable Management.
Checking for Credit Check Failure Holds, Payment Assurance Holds, Shipping Credit Holds and all other credit or payment related holds.
.
Utilize the OOR to signal for final payment collections.
Assist in invoicing clients on balances due and ensure timely payments are received for all shipped orders; ensure billing and payments are handled graciously.
.
Perform collection calls on outstanding accounts receivable.
Maintain and process credit card transactions in a timely manner.
.
Data Entry and account reconciliation on accounts.
Respond to correspondence and collection inquiries timely.
.
Customer Service.
o Strong Communication skills and the ability to interface with high end Trade Clients.
.
Diffuses difficult situations and strengthens relationships with clients.
Provide excellent customer service working directly with Operations Manager and Credit Manager to collect and resolve debt on open accounts.
.
Build and foster effective client relationships with Operation Team.
JOB REQUIREMENTS Experience in accounts receivable collections (2 years preferred) Experience with Showroom process and procedures (1 year preferred) Experience with Account Reconciliation Spreadsheets (1 year preferred) Associates degree in related field preferred (finance, business admin, accounting, etc.
.
) Must be proficient and accurate with data entry.
Strong computer skills with MS Office applications (Word, Excel, etc.
.
) Understanding of Oracle, SAP, GERS, SAGE or similar software programs.
Ability to operate a telephone, fax machine, calculator, and computer proficiently.
.
Proven customer service and interpersonal skills.
Must be highly organized with strong attention to detail.
.
Excellent verbal and written communication skills.
Ability to work effectively in a team environment and demonstrate team building attitude and skills.
.
Ability to maintain confidential information.
Problem Solving Excellent time management Must be able to multi-task Ability to initiate, organize, and prioritize workload.
.
Dependable attendance.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Education:
Associate (Required)
Experience:
accounts receivable collections:
2 years (Required) furniture showroom process and procedures:
1 year (Preferred) account reconciliation spreadsheets:
1 year (Preferred) Work Location:
One location Quick Apply.
.
Partners with the Operations Team, Credit Department and Baker Showrooms on the collection process.
.
The Showroom Accounts Specialist manages collections for all Showroom accounts, which includes mailing notices, invoices, statements, etc.
, and contacting customers with delinquent accounts to collect payment or make payment arrangements.
.
Performs collection calls on outstanding account balances.
Accounts Receivable Management Maintains accounts receivable records and files for active and current customers.
.
Verify by email and phone the receipt of accounts receivable invoices and correspondence.
Provide excellent customer service working directly with Operations Manager and Credit Manager to collect and resolve balances on open accounts and orders.
.
Following up on administrative processes as they relate to collection and invoicing.
Perform other duties, tasks, and/or projects as assigned SPECIFIC RESPONSIBILITIES Customer Account Management Maintaining Oracle Customer Master Module.
.
Edit and changes information on customer accounts.
Order Management.
.
Actively understand each showroom’s order status via Open Orders Report (OOR) and Invoicing Report.
Communicate with corporate/factory to ensure orders continue to move through the system.
.
Accounts Receivable Management.
Checking for Credit Check Failure Holds, Payment Assurance Holds, Shipping Credit Holds and all other credit or payment related holds.
.
Utilize the OOR to signal for final payment collections.
Assist in invoicing clients on balances due and ensure timely payments are received for all shipped orders; ensure billing and payments are handled graciously.
.
Perform collection calls on outstanding accounts receivable.
Maintain and process credit card transactions in a timely manner.
.
Data Entry and account reconciliation on accounts.
Respond to correspondence and collection inquiries timely.
.
Customer Service.
o Strong Communication skills and the ability to interface with high end Trade Clients.
.
Diffuses difficult situations and strengthens relationships with clients.
Provide excellent customer service working directly with Operations Manager and Credit Manager to collect and resolve debt on open accounts.
.
Build and foster effective client relationships with Operation Team.
JOB REQUIREMENTS Experience in accounts receivable collections (2 years preferred) Experience with Showroom process and procedures (1 year preferred) Experience with Account Reconciliation Spreadsheets (1 year preferred) Associates degree in related field preferred (finance, business admin, accounting, etc.
.
) Must be proficient and accurate with data entry.
Strong computer skills with MS Office applications (Word, Excel, etc.
.
) Understanding of Oracle, SAP, GERS, SAGE or similar software programs.
Ability to operate a telephone, fax machine, calculator, and computer proficiently.
.
Proven customer service and interpersonal skills.
Must be highly organized with strong attention to detail.
.
Excellent verbal and written communication skills.
Ability to work effectively in a team environment and demonstrate team building attitude and skills.
.
Ability to maintain confidential information.
Problem Solving Excellent time management Must be able to multi-task Ability to initiate, organize, and prioritize workload.
.
Dependable attendance.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Education:
Associate (Required)
Experience:
accounts receivable collections:
2 years (Required) furniture showroom process and procedures:
1 year (Preferred) account reconciliation spreadsheets:
1 year (Preferred) Work Location:
One location Quick Apply.
.
