Position Summary:
The Director will manage at least five roundtables of varying size, complexity, and considering utilization. They are accountable for the client management, profitability, retention, and service delivery of their set of roundtables. As a Director their internal and external experience will allow them to be largely independent and require minimal oversight/coaching and quality assessment review.
Principal Responsibilities:
Roundtable Delivery
− Accountable for client relationship management and engagement across all the roundtable activities
− Accountable for revenue and expenses of their book of Roundtables
Proactive engagement of invoice collections process, using it as an earlier indicator of attrition risk
− Lead client retention efforts to minimize attrition
Participate in developing and execute mitigation plans for underperforming RTs
Maintaining client contact and relationship data integrity in SalesForce
− Oversee meeting coordination and planning including communication and logistics
− Construct detailed meeting agendas leveraging client input
− Facilitate meeting
− Oversee development and delivery of meeting report(s)
− Drive engagement and client participation
− Oversee data quality and accuracy
− Continuously monitor and improve the dataset to drive value for clients
− Pass along new leads that are found for BD to work
− Provide opportunities to address industry concerns
− Develop activities to improve overall well-being of the industry
Initiatives
Staff Management
Travel between 25-40%
Skills and Education:
Competencies:
Job Type: Full-time
Pay: From $140,000.00 per year
Benefits:
Schedule:
Supplemental Pay:
COVID-19 considerations:
We follow local and CDC guidelines
Work Location: One location
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