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3.8 Full-time 1 day ago Full Job Description JOB Performs software application analysis, support, and maintenance. Trains and/or instructs other staff within the guidelines of standard operating procedures, technical manuals, user specifications, and federal, state, county, and departmental policies and procedures. Reports to the Deputy Director – Business Application Services or other designated person and works with co-workers, vendors, computer services personnel, employees, and government agencies to develop and support information systems. EXAMPLE OF DUTIES Performs troubleshooting and problem-solving activities for software application systemsProvides leadership and support for managing projectsAssists with evaluation of vendor-developed softwareFacilitates implementation, installation and upgrade of computer applications systems, trains users, and performs follow-upsGathers requirements, designs, and develops reports and minor applications for customersAssists in the business analysis process of departments and provides recommendations to management to ensure improved efficienciesDevelops and supports documentation and procedural manualsEvaluates and reports project status to managementProvides and maintains application securityPOSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE: Implementation support of vendor-supplied business application software in an end-user departmentThorough and accurate documentation of software problem resolution procedures in a management-approved formatHandling customer complaint situationsCoordinating with IT staff, vendors, and end users to ensure successful resolution of projectsResponding to emergency technology support issues in their area(s) of responsibilityTraining/Familiarizing other staff members (not necessarily subordinates) in technology applicationsMay be required to carry pager and be on 24-hour call duty MINIMUM QUALIFICATIONS EDUCATIONBA/BS in Computer Science, Information Systems, or Business Administration. EXPERIENCETwo (2) years in position involving software or hardware-related technical support, business analysis, and end-user customer support.Knowledge/Skills/Abilities: Considerable knowledge of technology principles, concepts, techniques, and fundamentals of information processingProficiency in acquiring and maintaining skill sets on new and evolving programming development and database technologiesFamiliarity with local, state, and federal legal requirements and County and departmental policies and proceduresFamiliarity with local area networks, network software and technical conceptsMastery of troubleshooting, problem solving, training, organization, and operation of computer equipmentMay supervise and/or train designated personnelProficiency in database integration, report generation tools, application systems, interpersonal relations, general business principles, and adaptability to changeGood communication skills, both oral and writtenDemonstrated ability to work with a team or independentlyLicensing: Possession of a valid driver’s license with good driving history. If State license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment.Performance Aptitudes: Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.Human Interaction: Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the job.Equipment: Requires the ability to operate, maneuver, and/or control the actions of equipment, machinery, tools and/or materials requiring complex and/or rapid adjustments. Verbal: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.Math: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.Physical Abilities: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally.Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions. SUPPLEMENTAL INFORMATION This position requires staff call up in an emergency situation._______________________________________________________________________The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.
