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The American Theatre Guild is a 501(c)(3) organization and the largest not-for-profit touring Broadway Presenter in the nation. We support Broadway seasons in fourteen markets. Our mission is key to what drives our organization, we are dedicated to providing the experience of live theatre to foster passion, inspire creativity and empower youth within our communities.
Ticketing Manager Job Duties
Co-manages ticketing operations for ATGuild contracted events at ATGuild partner venues, including box office operations, planning, and implementation of ticket sales processes, with the Director of Ticketing.
Co-manages assigned event ticketing information from start to finish in respect of a timeline needed for success and priority. Including but not limited to the build of events, ticket types, and box office documents through multiple ticketing systems.
Helps maintaining and reporting on box office statements, sales reports, including opens, wraps (daily ticket counts), group sales commissions, Broadway League reports, and other forms as requested or needed.
Helps ensure Box Office Statement and T1 tabs on presentation templates are accurate and ready for use before shows open when assigned.
Assists Assistant Ticketing Director with comp request needs for select box offices/events and ensure a list of complimentary tickets by performance and location is maintained; ready and accessible by the engagement in select markets.
Works with the Director of Ticketing to maintain and nurture proper relations with select venues, vendors, and partner contacts.
Assist with various tasks and policy in regard to venue box office and/or ticket sales agencies. Update information on ticket policies, prepare, maintain and distribute form T1s as assigned. Maintain box office and ticketing links to box office and/or ticketing systems for ATGuild website liaison; keep data up to date, make additions and deletions as needed.
Assists with Accessible, Hearing and Visually Impaired seating requests, working with the venue and Patron Service team to seat and assist patrons with accessible requests and accommodations.
Assists with creation and proofing of ticketing details contained in marketing materials including ticket prices, show times, dates, venues, etc.
Communicate with several departments to create exceptional customer service and market our shows. Truly an all around team player.
General sales staff duties as needed in team support. Including data entry, ticket order taking, answering customer calls during overload periods.
Other related duties as assigned to help ATGuild.
Ticketing Manager Requirements:
Must be able to work remotely full time and be located in the KC metro area
No less than 2 years experience in ticketing large scale events
Must have knowledge and experience with ticketing system (ie Archtics, Ticketmaster, TM1 and Host preferred)
Meet goals and objectives while adhering to the policies as stated in our employee handbook
Ability to multi-task and learn quickly in a fast-paced environment
Exceptional organizational skills
Proficient in Microsoft Office applications (Outlook, Word, Excel)
Experience with digital ticketing preferred
Excellent written and verbal communication skills
Desire to be proactive and innovative
Ability to effectively communicate cross-functionally with departments
Ability to work daytime hours in addition to nights, weekends, and occasional holidays, as needed, for events
Skills and Requirements:
Excellent writing, grammar, and communication skills
High level of accuracy, meeting strict deadlines, and working with others in a group or team
Ability to think creatively and problem solve
Ability to learn computer software to operate phone calls and proficiently perform duties in a remote (or office) work environment
Ability to work on multiple projects simultaneously
Proficient keyboarding skills
Basic understanding of Google suite
Willingness to take direction from superiors
Capable of working under light supervision
Working Conditions & Physical Demands:
The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard for up to 8 hours a day.
The employee is often required to stand, walk, reach with arms and hands, climb or balance, and to stoop, crawl, kneel, or crouch.
This position requires working indoors with controllable environmental condition and temperature.
This position requires the employee to talk and hear. Requires face-to-face discussions with individuals and teams, opportunity to make decisions without supervision, mistakes are not easily correctable and have serious consequences that impact the results of co-workers, customers or the company.
Vision abilities required by this job include close vision.
Employee will spend prolonged hours in front of computer screens.
Benefits Include: PTO days, paid holidays, parental leave, SIMPLE IRA contributions and generous employer contributions to health, dental, and vision insurance premiums.
DISCLAIMER: This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position, and in no way states or implies that these are the only duties to be performed by the employee occupying this position. These duties are subject to change at the discretion of Management. Employees will be required to follow and perform any other job-related instructions and duties in compliance with Federal and State Laws. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
