Alvearium Marketing Hiring for Sports-Minded Customer Support Associate at Sacramento, CA, United States Full Time

Join our team as a Customer Support Associate and become part of a dynamic and sports-minded environment. As a pivotal member of our customer service department, you will be instrumental in delivering exceptional support to our clientele.

We are looking for individuals with a competitive spirit, excellent communication skills, and a passion for providing outstanding service.

This is an exciting opportunity to join a team of like-minded individuals and apply your expertise in customer support and service.

Responsibilities of the Customer Support Associate :

• Engage with customers, providing personalized assistance and resolving inquiries promptly.
• Assist customers with product recommendations, order placement, and tracking.
• Troubleshoot and resolve customer issues, escalating when necessary to ensure swift resolution.
• Provide information and updates on products and services.
• Maintain accurate customer records and ensure data integrity within the CRM system.
• Collaborate with internal teams to address customer concerns, process returns / exchanges, and facilitate seamless order fulfillment.
• Stay updated on competitive trends, products, and industry news to better serve customers.
3 hours ago