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3.7 Quick Apply Full-time 5 hours ago Full Job Description Are you looking to be an integral part of a top performing team in a growing, successful company in an exciting, technology-driven industry that touches every part of the world? Welcome to ALOM. We are an award-winning, quality-focused global supply chain leader that develops and implements complex, technology-driven product and marketing delivery strategies for our customers representing top brands in the technology, medical, automotive, financial, energy, and retail industries. Every minute of every day ALOM staff and systems affect sourcing, procurement, manufacturing, production, ecommerce, fulfillment, and freight management operations all over the world. Sound exciting? It is! See your career grow in an environment where fresh ideas and professional development are encouraged and the company culture is based upon respect for diversity and operational excellence. If you are looking to join an established, growing and dynamic company in a truly exciting global industry; a company that offers a competitive comp and benefits package and rewards service excellence and innovation, then we would like to hear from you. Your timing could not be better. We are currently onboarding new customer programs and hiring to fill a key Account Manager position. POSITION DESCRIPTION As an ALOM Account Manager you will bring experience in customer service in a manufacturing environment. Knowledge of manufacturing processes, printed matters, media duplication/replication, purchasing. and project management skills. In-depth understanding of manufacturing processes. You will have proficiency in Windows, Microsoft Office. In-depth MRP system; understanding, and specific Intuitive ERP system. All aspects of day-to-day account management as well as support of strategic account management. Internal and external project management. Goal is to maintain or increase customer satisfaction while optimizing company financial performance. You will be interfacing with customers, sales, finance and all other departments. Account Maintenance and Growth: Determine customer needs (inventory level, delivery, turn-around, product requirements, reporting etc.) and use proper process to communicate them to the rest of the organization, and ensure that they are met; alert management and outside account manager to any needs or expectations which cannot be met Ensure proper documentation of customer interface and transactions; ensure accuracy of the assembly instructions and first articles and other documentation; ensure that relevant information from the customer is passed onto the relevant ALOM staff in a timely, clear, succinct and professional manner following ALOM processes and work instructions Alert account executive to any changes which might affect the long-term relationship whether negatively or positively, including new business opportunities Alert management of any changes in customer requirements which may impact resources (inventory levels, production requirements, payment problems) Actively monitor/measure customer satisfaction Work with the supply base department who will procure materials as required and/or needed after proper approval, using the most cost-effective approved vendor who can deliver the needed quality, or as specified by customer Maintain accurate information in ERP, including correct item master set-up for each product. Resolve customer issues in a timely manner, involving the proper ALOM staff Ensure that the customer relationship is profitable, and alert sales manager if there is doubt about the profitability Product launches/transitions: Receive quotes from outside account executive and check for completeness, or compile cost information and deliver cost analysis to outside account executive or quote customer directly as per instruction (on an as-needed basis following directions from outside account executive or sales manager) Supply customer and company internal staff with project plan for new launches and new product roll-outs as required and keep the plan updated Notify customer and internal ALOM staff of deviations and assessment of the consequences Implement sign-off process (silver for media and print process for printed matters) Determine and manage needed customer interaction for approval processes, including documentation and first article approval Maintain customer satisfaction throughout the project, and alert internal team and sales manager if any problems adversely affecting satisfaction are encountered or are likely to occur Follow proper procedures to ensure communications through the facility, including utilizing MRP system, interface with materials, production, fulfillment and other parts of the operations Manage Paper Flow: Ensure compliance with contract, P.O., quote, terms and conditions agreed upon, and any business documents and procedures; keep paper work on file Initiate and complete customer invoicing and work with Accounts Receivable to resolve any disputes involving invoicing Provide reporting to internal and external customers as required including preparations for Business Reviews, client trend analysis, profitability analysis. Monitor accuracy and relevance of COMPASS reporting Establish quality objectives and define any corrective action or preventive action, as needed on the annual performance review and define employee training as needed on the annual training assessment Maintain and ensure that all information about your accounts are accurate and up to date in the CRM Follow up on all quotes and maintain the related information in the CRM; ensure CRM is updated and current Physical Requirements: Requires ability to move freely throughout the facility (may include walking up and down stairs, through tight or congested areas), ability to lift, pull and push up to 25 lbs., ability to verify, by sight, accuracy of product and paperwork, and ability to work with mathematical statistics. May require travel both domestically and/or internationally. Equal Opportunity Employer Quick Apply
