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Pay rate – $60, 000 to $70,000 Annually – depending on experience
Summary:
Under general supervision of the Chief Operations Officer, the Practice Manager is accountable for provision of expert management services to the inter-disciplinary practice (including medical, dental, and behavioral health services), providing oversight of the processes, procedures, and employees providing registration services to patients. Specifically, the Practice Manager will be accountable to the principals of the practice for the performance of staff other than practitioners, provision of accurate and timely financial data, development and maintenance of organization systems to maximize productivity in the workplace, maintenance of the assets of the practice and continuous review of the operating environment of the practice.
Core Duties and Responsibilities
Manages the business operations of assigned practice in accordance with organizational goals and objectives
Collaborates and communicates effectively / efficiently with other Practice Managers and Operations personnel to ensure efficient and cost-effective operations, including but not limited to:
Medical Staff to assist in timely credentialing of providers at client hospitals, delinquent charts, expired credentials
Billing department to assist in timely / accurate billing charge capture and submission
Recruiting to address current and future clinical openings
Collaborates with Physician Leader and Quality Department to standardize best practices and processes throughout clinical practice
Ensures compliance with regulatory agencies governing healthcare delivery by regularly communicating with clinical providers
Works closely with clinical providers to ensure that operations and site are managed and staffed appropriately according to practices’ needs
Reviews patient satisfaction surveys with clinical providers
Works with management and administration to address issues promptly
Acts as primary liaison between hospital, practice employees and contractors
Maintains overall responsibility for scheduling to provide adequate coverage for each practice
Participates in the interview process for new clinical providers and conducts on-site orientations for all new clinicians with assistance of scheduling team
Conducts annual surveys in accordance with established guidelines
Other operational duties as required, including assisting scheduling with shift coverage for any site in need and after-hours on-call duties as assigned
Works with Administration to achieve targets for patient volume / encounters
Works with outreach in business development in the service area
Conducts incident investigating and reporting
Serves as a fire and safety champion
With support of Chief Medical Officer, serve as liaison between physicians and all other departments as required to meet operating needs.
Review and approve time sheets for payroll processing
Address performance and/or behavior issues appropriately and complete annual performance evaluations
Work closely with administration, finance, human resources, and quality departments to communicate and execute practice-wide policies and procedures.
Attend and participate in all required meetings and training sessions.
Work closely with finance regarding monthly financial statements and site financial performance.
Manages inventory, purchasing and operating expenses that adheres to budget
Ensures clinic compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies. Continually monitors operations, programs, physical properties.
Maintains CMS guided payment programs at the practice level
Serve as a resource for physicians and staff with regard to EMR systems.
Maintain patient confidentiality and adhere to HIPAA regulations as appropriate.
Leads daily Patient Care huddles as appropriate.
Leads clinic site procurement process including generating purchase orders, ensuring accuracy, receiving/verifying inventory and follow up on pending orders.
Adhere to Advantage Health Centers employment guidelines at all times.
Perform mandatory in-service training including but not limited to OSHA and harassment.
Accountable for the maintenance of clinic site assets to ensure patient and staff safety
Other Duties:
Work closely with the Revenue Cycle Team to automate insurance verifications and reduce denials.
Lead initiative on point-of-service collections at each office.
Supervisory:
Front Office Registration Personnel
Knowledge, Skills and Education
Bachelor’s Degree Required. Master’s Degree Preferred in Health Services Administration, Business Management or related field
A minimum of 3 years management experience in a hospital or a medical office practice.
Proficiency with Electronic Medical Record
Must be well-versed in inter-disciplinary practice environments, with knowledge and experience in patient registration, billing, and management of front end staff in settings that provide medical, dental, and behavioral health services
Basic understanding of health clinic processes and operations is required. Understanding of FQHC processes and operations preferred
ICS 100 and 700 training required; BDLS training preferred
Excellent attention to detail and organization; effective speaking and writing skills
Process Management ability to effectively coordinate the efforts of professional and support staff
Knowledge of applicable federal and state laws and regulations related to the healthcare industry
Excellent communications, presentation and interpersonal skills
Excellent skills in complex analytic problem solving, strategic planning, program development, project management, change management and group process
Demonstrates effectiveness in staff development, team building, conflict resolution and group interaction
Proficiency with Microsoft office (i.e., Excel, Word, Powerpoint)
