Job Responsibilities
The Payroll Customer Support Analyst supports Department of State employees and retired annuitants and their payroll related inquiries. Technicians will use Knowledge Base, Department of State systems (GFACS, DIS, EEX Admin etc.) to provide first contact resolution whenever possible. Additionally, they will follow the Payroll Helpdesk Quality Assurance (QA) program. The QA program monitors employee output and provides specific feedback on performance and consistent coaching and training for employee development. The Quality Control Program (QCP) ensures:
Technicians will assist with performing analysis, research, development and delivery of presentations, training and reports
Ensure that the Payroll Customer Support Desk voicemail are addressed both at the beginning of the day and throughout the day.
Skills:
Preferred Skills/Experience (but Not Required)
Our most Successful Employees in this Position Demonstrate:
Desire to assist team members and share best practices/lessons learned
Qualifications:
Candidate must have superior verbal and written communication and organizational skills.
Must have at a minimum Active Secret Security Clerance or qualify for a security clearance.
Work Schedule:
The employee will work an 8-hour shift between the hours of 6:15 am to 6:00 pm with a non-compensated 45-minute lunch (See your Project Manager for work schedule and department policies). Additional hours may be required and must be authorized by your Project Manager and DoS Management. This is a hybrid position with 4 days teleworking and a minimum of 1 day on-site, after onboarding and training has been completed. Teleworking options are approved based on performance, as well as reliable internet connection, equipment, and suitable working environment.
Company Description
Integrated Finance and Accounting Solutions (IFAS) is a service-disabled veteran, woman owned small disadvantaged business firm that applies integrated finance and accounting solutions to every engagement to help clients build sustain, and maintain a profitable business model. We do this with a corporate commitment to provide on time service that is mission focused and results driven. It is our true belief that finding the right solutions to your business’ mission makes doing business less challenging. IFAS’ core capabilities include business & Finance operations, IT Support Services, Acquisition and logistics support.
We are an equal opportunity employer.
Integrated Finance and Accounting Solutions (IFAS) is a service-disabled veteran, woman owned small disadvantaged business firm that applies integrated finance and accounting solutions to every engagement to help clients build sustain, and maintain a profitable business model. We do this with a corporate commitment to provide on time service that is mission focused and results driven. It is our true belief that finding the right solutions to your business’ mission makes doing business less challenging. IFAS’ core capabilities include business & Finance operations, IT Support Services, Acquisition and logistics support. We are an equal opportunity employer.
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