SUMMARY
A Retirement Operations Analyst is one who maintains strong functional knowledge of all aspects of the brokerage business with an emphasis on retirement account operations.
RESPONSIBILITIES
Customer Request Handling / Problem Resolution / Data Analysis – as assigned
• Perform different levels of problem resolution & data analysis for all aspects of retirement operations support including: contributions, distributions, processing conversions, recharacterizations, and state withholding reconciliation
• Reconcile activities to ensure transactions are recorded with the proper books and entry coding
• Assist the management team in developing metrics that demonstrate the progress / completion of retirement inquiry resolution
• Execute on customer requests to move money out of retirement accounts
• Understand tax implications of transactions in and out of different retirement account types
• Resolve retirement account issues and document the resolution process
• Deliver objective analysis of error trends and opportunities
• Validate data integrity is maintained in client facing displays
Quality Assurance
• Support strategic plans that enhance productivity through process efficiencies and automation
• Follow established procedures and quality assurance for retirement processes
• Develop and lead account reconciliation efforts
Project Work
• Perform different levels of testing which may include system testing, usability/GUI testing, regression testing and business user acceptance testing
• Support creation, modification and review of test plan and test summary documents
• Manage annual notification, reconciliation, tax document review and other periodic activities
• Develop metrics that demonstrate the progress / completion of functionality testing
• Ensure that the status reports produced are accurate, relevant, complete, and actionable
Qualifications:
REQUIREMENTS
Basic
• 3-5 years of experience with retirement account operations, IRS rules, and/or tax reporting obligations
• Data management/Reporting experience
• Analytical thinker, with excellent written and verbal communication
• Detail oriented with strong organizational skills
• Ability to manage multiple projects, prioritize tasks, and work against multiple deadlines and objectives
• Adaptable to dynamic work environments and priorities
• Demonstrate ownership and sense of urgency in resolving inquiries and issues
• Proven effectiveness in fast-paced, demanding, client-driven environment.
• Ability to perform and deliver within tight deadlines
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