Meridian Knowledge Solutions, LLC, a Visionary Integration Professionals subsidiary, is the leading provider of enterprise, web-based learning management software. Meridian’s powerful yet easy-to-use solutions are leveraged by organizations dedicated to building world-class learning enterprises inspired and focused on delivering exceptional results. For additional information about Meridian Knowledge Solutions, visit www.meridianks.com.
We’re looking for a Customer Experience Manager to join our team! This is a remote opportunity
Meridian’s Customer Experience Manager (CEM) will ensure that each touchpoint across the customer journey is engaging, efficient and effective. The CEM will own the post implementation experience by leading the support team and providing overall direction with ticket management and resolution. This role will have direct impact on our customer experience by identifying trends found within tickets or calls with the customer.
The CEM will partner with other members of the organization to come up with timely solutions to reported concerns or issues. The CEM will also lead status calls with a select group of customers to review open items and progress of reported issues.
Essential duties
Qualifications:
The compensation for this position is $110,000 to $120,000 per year depending on experience and qualifications. This position is eligible for a benefits package including; medical, dental, vision, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, 7 paid holidays and flexible paid time off.
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