American Broadband
Position Purpose / Summary
The Central Office Supervisor is committed to providing the highest quality of service to the communities, customers, and employees we serve by ensuring their team is fully prepared, trained, and able to maintain all aspects of FTTH, ILEC, CLEC and CATV services perform at their highest level
This includes monitoring network performance, managing network upgrades, regulatory reporting of outages and impacts, and supporting new market build outs
Additionally, manage employee performance, maintain on-call scheduling, audit and approve weekly time reporting and conduct annual evaluations
Primary Duties & Responsibilities
Knowledge, Abilities, & Skills for Success
Qualifications
At a minimum, the Central Office Supervisor must have a high school diploma, or equivalent, along with + years of relevant experience and a valid driver’s license
Experience with NetSuite, hourly project time reporting and approval, departmental budgeting and annual budgeting process
Experience with requirements within ILEC and CLEC environments along with outage and impairment reporting, switch translations and call routing
Experience with Calix C and E FTTH hardware and topologies, Meta-Switch as an ILEC, CLEC and hosted PBX Experience with ADTRAN for POTS and DSL services
Experience with switch translations and call routing + years of telecommunications experience is preferred
Physical Demands
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PI
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