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At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology – to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we’ve grown fast and now serve members across the United States. And we’ve just started. So join us on this mission!
Job Description
A bit more about this role:
Devoted Medical Group was founded on the belief that if we treat each member like we would our loved ones, we can meaningfully improve healthcare experiences and outcomes for some of America’s most vulnerable patient populations.
The Intensive Home Care (IHC) Program is at the heart of this goal: we are a highly collaborative, multidisciplinary team of physicians, nurse practitioners, case managers, social workers, community health workers, and outreach specialists united by our mission to build a better care delivery system for Devoted’s most complex members. Through a mixture of in-home and virtual interventions, we provide whole-person clinical, social and logistical support for patients with complex chronic conditions, frail elders, and patients at high risk of hospital admissions.
We are currently seeking a Manager of Care Management to manage an awesome team by creating a culture of providing excellent patient care resulting in successful patient outcomes.
The IHC Manager of Care Management is a critical part of the IHC care team, serving as both team quarterback and empowered patient advocate,ensuring the most vulnerable patients are supported, attended to, and enabled to live their best possible lives.
Our ideal IHC Manager of Care Management is caring, compassionate, solution-oriented and enthusiastic about leading a successful team in providing an outstanding experience for Devoted Health’s members. They are committed to integrity, excellence, and empowering our team to help the most complex members to confidently navigate the healthcare system and live healthier lives. They are ready to innovate, adaptable to a continuously evolving startup environment, and willing to start scrappy, working with the whole Devoted family to create a revolution in how care is delivered.
Responsibilities will include:
- Tracking staff performance through competency check-offs, audits, shadowing, and 1:1 meetings; conducting coaching and providing support as needed
- Identifying needs, problem solving, and solutioning with the leadership team to find improvements and standardizing the clinical workflow
- Creating workflows, assessments, and plans of care that create efficiencies for the team and show outcomes for patients
- Assisting the team in working with escalated patient needs
- Coordinating and facilitating ongoing education to existing staff and an on-boarding experience for new teammates
- Partnering with multiple cross-functional teams to drive execution and streamline workflows across programs
- Meeting with the Senior Manager of IHC regularly to discuss team performance, successes, and areas for improvement
Attributes to success:
- Service-oriented leader – you develop engaged teams that have a deep culture of service to members/patients
- Highly organized and detail-driven
- Works well in a fast-paced environment with firm deliverables and timeframes
- Curiosity to recognize process deficiencies, recommend improvements and implement solutions
- Excited to be an active participant as a leader and do what it takes to achieve fast-paced forward progress
- Preference toward collaboration and preventing silos
Desired skills and experience:
- Experience leading clinical teams and operations with accountability for health outcomes
- Demonstrated ability to drive new initiatives and achieve direct business outcomes
- Experience managing and developing a high-performing team
- Strong analytical skills – you are confident making sense of operations through data, you can establish quantitative goals, and you can articulate a case from first principles
- Strong clinical skills – you are confident in training teams on how to manage complex clinical patients and ensuring that patient needs do not fall through the cracks
- Comfort with interpreting and acting on data
- You’re a great team member with a can-do attitude
- A learning mindset; comfortable operating in a fast moving environment
- Proven leadership, agility, and collaboration skills
- Central Time Zone preferred
#LI- EM1
#LI- REMOTE
Salary Range: $104 – 116K annually
Our Total Rewards package includes:
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus or commission eligibility for all roles
- Parental leave program
- 401K program
- And more….
The salary and/or hourly range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, years of relevant experience, education, credentials, budget and internal equity).
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
