HealthEquity Looking for Implementation Manager I at Remote Full Time

Overview:
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.

How you can make a difference

The Implementation Manager is the primary contact for the client, managing and coordinating a large volume of implementations of the HealthEquity product portfolio during peak times up to 200+ clients. This will include new and existing clients. Collaborates with internal partners (Sales, Technology teams, COBRA, Partner Managers, Relationship Management, Client Services and Employer Service Delivery, etc.) and external stakeholders (employers, brokers, and Health plan partners).

What you’ll be doing

Manages ongoing communications, timelines, and deliverables meeting client expectations

Educates clients in how to manage, navigate their portals and plans and how that impacts the employee population

Conduit between the client, their broker, and internal partners in finding the right solutions

SME with all HealthEquity platforms and products including accurately documenting plan configuration requirements

Responsible for documenting and supporting file configurations

Guides internal team members in how to work with clients, and serves as SME about client implementation process, plan designs and options including funding and enrollment, as needed

Accelerates company growth by thinking beyond the norm and contributing new ideas

Supports teammates, serves as a sounding board, backing one another up as needed, mentoring new team members

What you will need to be successful

3-5 years of client service experience

1-3 years of experience with special projects, possesses project management skills and effective project tracking

Bachelor’s degree or equivalent work experience

Always maintains a professional composure

Ability to work in a fast-paced, high stress and high-demand environment especially during peak times

Multi-tasking ability with an attention to detail

Capable to develop and maintain strong relationships

Passionate and dynamic about making a difference for our clients in their health plans

Adept at learning new products and services to deliver remarkable results consistently

Ability to transition quickly to new responsibilities and changes in process

Active listener, ability to ask probing questions and capable of influencing

Effective in written and verbal communications, able to offer professional coaching to our clients on effective use of our online tools

Capable to work independently, self-motivated and organized and can problem-solve complex problems

Prioritizes to accomplish work in a timely and successful manner

#LI-Remote

This is a remote position.

Benefits & Perks:
Medical, Dental, Vision

HSA contribution and match

Dependent Care FSA match

Paid Volunteer Time Off!! – “Purple with Purpose”

401(k) match

Paid Parental Leave

Ongoing Education & Tuition Assistance

Gym/Fitness Reimbursement

Award Winning Wellness Program

Come be your authentic self:
Why work for HealthEquity

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more.

Come be your authentic self

HealthEquity, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

HealthEquity is committed to your privacy as an applicant for employment. For information on our privacy policies and practices, please visit HealthEquity Privacy.