Role: Customer Experience Manager
Experience: 5-10 years
Location: Remote, but East Coast / Midwest preferred
Compensation: 140k – 220k (DOE) plus bonus
Job Description:
The Customer Experience Manager is a leader who will work with largest clients to provide analysis, recommendations and implementation plans to improve our client’s customer experience and drive their business results. CX managers will lead consulting teams with accountability for project delivery, client relationships and business development. A strong grasp of customer experience is required as well as deep expertise in at least one of the areas of Sales, Marketing, Service and Commerce. CX Managers will provide capability to clients in the areas of strategy, business operations, process improvement and user experience approach. The CX Manager would have a strong understanding of CX/UX concepts, understand user journeys, design thinking engagement and facilitation. A strong understanding of digital technology and customer data is required. The CX Manager will work closely with broader technical, delivery and consulting teams from across our clients to provide both best practice market insights and practical implementation advice to clients.
The candidate will need the ability to articulate complex ideas persuasively and create compelling narratives and analysis that drive change.
Responsibilities:
Qualifications:
Job Type: Full-time
Pay: $140,000.00 – $220,000.00 per year
Benefits:
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Work Location: Remote
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