Vaco is hiring for a couple Operations Solutions Coordinators (Logistics) in Jacksonville; Florida. This is direct hire with an amazing company that offers extensive career growth potential.
SUMMARY
Coordinate daily activities within a department. Respond to inquiries that arise. Work with multiple parties; both internally and externally; to ensure smooth operations.
ESSENTIAL RESPONSIBILITIES
Research and review issues that arise
Prepare needed documentation
Uses discretion to problem solve
Ask questions when unsure
Prepare any needed correspondence
Work with 3rd parties as needed
Respond to all inquiries timely
REQUIRED SKILLS
Ability to work in a fast paced environment
Strong Excel skills are necessary
Strong oral and written communication skills
Professional demeanor
Good organizational skills
EDUCATION and/or EXPERIENCE
Minimum Education: High School Diploma or GED required; Bachelor’s preferred
Minimum Experience: Three years of relevant experience required
DEPARTMENT SPECIFIC DUTIES and/or SKILLS
Manage agent onboarding process on new/existing awarded business to ensure compliance of customer requirements
Assist agents with executing account strategy upon implementation of awarded business & 3PL opportunities
Communicate with agents on daily operational issues
Understand; translate and document customer requirements to provide direction to IT EDI Tech staff for managed accounts
Monitor EDI transactions to ensure compliance of customer’s expectations on managed accounts
Provide Support to Operations; Pricing and Sales team on system requests for best account solution
Initiate; prioritize and implement EDI integrations for managed accounts
Manage agent and customer compliance to requirements on awarded business
Utilize available system tools to identify underperforming accounts to grow the business
Drive root cause analysis and problem resolution on managed accounts
Recommend system & operational best practices in order to best implement & grow managed accounts
Ensure agents are properly trained & aware of Landstar tools designed to help manage their shipment workflow
Act as liaison between agent and internal departments to ensure timely resolution of open items on managed accounts
Other duties as assigned ×
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