JOB SUMMARY: Help Universal Orlando Resort learn about and improve the experiences of our guests. Interview Specialist 3 will play a key role in assisting the Consumer Insights team in providing business critical information about our guests: where they’re from, why they’re here, and what they love (and don’t) about their experiences with us. The main role is to monitor processes to intercept, qualify, and survey guests to ensure protocols are followed, quotas are achieved, and data quality is robust. You will also complete behavioral observations of Interview Specialists 1 and 2, brief teams on upcoming shift objectives, and prepare and manage study materials. You will also intercept, qualify, and administer structured surveys with guests, conduct periodic observations, and occasionally solicit more open-ended feedback from guests.
MAJOR RESPONSIBILITIES:
EDUCATION: High school degree or GED is required; degree-seeking or college degree preferred.
EXPERIENCE: 2+ years’ with a minimum of one year of survey interviewing experience, intercepting, and/or recruiting required, as well a minimum of one year leading a team; or equivalent combination of education and experience. In addition, applicants should be able to demonstrate the following:
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2022 Universal Studios. All rights reserved. EOE
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