Lazy Acres Natural Market Looking for Coffee – Manager at Santa Barbara, CA Full Time

Job Title: Coffee Manager

Department: Coffee

Reports To: Manager of Perishables

FLSA Status: Nonexempt

Summary

This is a management position. The Coffee Manager will have the necessary confidence, commitment, and motivation to move their staff and themselves towards success. The Coffee Manager must be enthusiastic, have strong communication skills and extraordinary people skills. He or she must know how to keep morale high among the Coffee Department staff; serve the customers to develop and retain repeat business; keep the Coffee Department clean and up to par with Bristol Farms standards and lastly create an environment that’s welcoming, warm, and friendly. Key traits and skills necessary to perform this job successfully are: strong leadership skills, good listening skills, applied empathy; must be self-motivated, decisive, observant, flexible, supportive, and possess a strong sense of urgency in all duties performed. Also, due to Bristol Farms goals and structure, the Coffee Manager should also be open to growth and expansion.

Essential Duties and Responsibilities

The Coffee Manager is responsible for the supervision and coordination of activities the Coffee Department staff will perform. Responsibilities include but is not limited to, planning, assigning, and directing work; staff development, performance reviews, scheduled writing, rewarding and disciplining employees; addressing complaints and resolving problems. Oversees the selling of coffee, whole beans, tea, candy, and all related items of the coffee counter. The Coffee Manager is also responsible for carrying out the duties listed below (other duties may be assigned)

• Leads by example; models correct behavior and adherence to company policies and procedures
• Required to perform all essential duties of a Coffee Clerk
• Fills customer orders as requested
• Makes coffee & tea drinks following Bristol Farms instructions & recipes as provided
• Operates a cash register following established policies and procedures
• Responsible for the accurate recording of customer transactions, including the acceptance of payment in accordance with Bristol Farms’ cash register procedures
• Responsible for accurate balancing of cash register
• Assigns duties and examines work for compliance of policies and procedures
• Must be knowledgeable of merchandise sold in the Coffee Department to educate customers and staff on preparation and use of merchandise
• Responsible for ordering, receiving, and merchandising. Responsible for all items from the time the product is delivered to the back door until it is purchased by our customers
• Orders and/or oversees ordering of all coffee, whole beans, tea, candy, and all related items
• Receives merchandise and verifies against purchase order. Reports/documents damaged and shorted merchandise following company procedures
• Prices merchandise according to handheld scanner and verifies price against purchase order
• Reports/documents price discrepancies and “not on file” items
• Processes purchase order for implementation at required deadline
• Responsible for implementing and maintaining all marketing programs
• Trains & develops all Coffee Department employees in product knowledge, suggestive selling techniques, merchandising techniques, and customer service skills on a continuing basis
• Maintains the appropriate profit margin in accordance to the approved pre-set budget, which entails, but is not limited to: sales goals, cost of goods, labor, expenses, price changes and waste management
• Responsible for conducting inventory, preparing for inventory, and inventory results
• Responsible for the maintenance of inventory control especially for theft, shrink, & waste management
• Maintains price integrity and proper weights and measures as mandated by California State Laws
• Responsible for using the tools provided by management to ensure the success of the department
• Maintains a clean and sanitary work area at all times
• Knows all cleaning chemicals authorized in the Coffee Department and understands proper usage
• Trains all Coffee Department employees on proper use of cleaning chemicals
• Follows the FIFO rotation system (First-in, First-out). Covers, labels, and dates all coffee and products used in department. Utilizes leftover coffee & products before opening new product
• Maintains quality and sanitation in accordance with the FDA and local health departmental codes and Bristol Farms stringent standards
• Follows and enforces safety work standards and reports any safety hazards to the Store Director
• Conducts monthly safety meetings and/or distributes monthly Safety News to staff within accordance to Cal Osha SB 198
• Documents all meetings/memos/postings and obtains employees signatures as required
• Conducts accident investigations ad completes all paperwork within accordance to Cal Osha SB 198
• Responsible for enforcing Bristol Farms established Customer Service policies and guidelines
• Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business and continued coffee education
• Listens to customer complaints, examines returned merchandise, and resolves problems to restore and promote good public relations
• Availability requirements include but are not limited to; days, evenings, weekends, holidays, and occasional overnight
• At all times, meets and exceeds Bristol Farms standards in service, appearance, quality, cleanliness, and leadership

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with Bristol Farms policies and applicable laws. Responsibilities include appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Customer Service Skills

Coffee Managers are expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Coffee Managers are expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.

Education and/or Experience

High School diploma or general education degree (GED); three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend instructions, correspondence, and memos. Ability to write routine reports and correspondence. Ability to effectively present information in one-on-one situations. Ability to speak effectively before groups of customers, or employees of Bristol Farms.

Knowledge of English

This is a customer service driven position. The candidate must have the ability to speak, read and understand English fluently. Ability to listen to all complaints, suggestions, comments, and implement those that work.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, percentages, and volume.

Reasoning Ability

Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form. Ability to resolve conflicts in such a manner to create a win-win situation. Ability to analyze a variety of situations, think through to a solution and implement the solution.

Physical Demands

While performing the duties of this job, the employee is required to stand for long period of time; walk; frequent use of hands; hands to finger; handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The noise level in the work environment is usually moderate and occasionally loud.

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