Red Oak Technologies Looking for Network Operations Center Analyst at Columbus, Ohio Full Time

Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. We specialize in quickly acquiring and efficiently matching top-level professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources.

Our client is the 6th largest cable operator in the U.S offering landline telephone, cable television, and broadband Internet services. They are looking for a NOC Analyst to join their team on a 6 month CONTRACT TO HIRE basis. This role is ONSITE on an ‘as needed basis’ in Columbus, OH.

Experience required to do the job:

• Ability to work scheduled shifts in a 24/7 environment and participate in On-Call rotations as designated by management to meet business needs.
• Respond in a timely manner to trouble tickets and incoming calls as they are presented within the BOSS workflow queue, and work directly with customers to gather and document all necessary information to effectively analyze and troubleshoot service-impacting issues.
• Provide Tier 2 level of support for all WOW! Business products (HSD, Email, Web Hosting, Voice, CATV, SIP, HICAP, Managed Services, Virtual Services, and Cloud Services) including diagnosis, troubleshooting, consulting, problem escalation and coordination.
• ·Successfully coordinate interaction among WOW! Business customers, network administrators, vendors, technicians, service providers and WOW! personnel using effective verbal and written communication skills, to resolve customer impacting issues and events.
• Execute the proper documentation and security of customer equipment/packages shipped and received by the Data Centers.
• Monitor Internal and Customer Network, Server, Storage, and Applications to ensure that service-impacting events are identified, isolated, and communicated to all necessary groups as effectively and efficiently as possible.
• Monitor Data Center critical systems: Security, Power, HVAC, and provide Hands & Feet support when required or requested by leadership.
• Gather data and prepare reports to measure the effectiveness of our service and support activities as required by management.
• Adhere to the Ticket Management and Data Center policies and procedures.
• All other duties as assigned.

Must Haves:

• Fundamental knowledge of the Switching and Routing protocols: TCP/IP, IPv4, IPv6, RIP, UDP, MPLS L2/L3, OSPF, BGP, EIGP, NAT, ARP, RARP, DNS, DHCP.
• Fundamental understanding and capable of troubleshooting; WAN, LAN, VLAN, VPN.
• Familiar with various transmission technologies, DS0, OC-3, RF, Ethernet, DWDM.
• Fundamental understanding of Server Hardware, Operating Systems, Storage and Backup Systems and VM’s.
• Familiarity regarding local, long-distance and toll free telephony, with the ability to recognize and assist in resolving LNP porting, LIBD, PAC, telephony features, VoIP, and customer premise equipment.
• Familiar with various Networking Tools, and Monitoring Applications.
• Must be detail oriented and well organized.
• Strong analytical and troubleshooting skills.
• Excellent written and verbal communication skills.
• Excellent time management skills, with the ability to multi-task.
• High school diploma and equivalent work related experience.
• 3 to 5 years in the telecommunications field or related support experience within Operations Center is preferred.
• Industry recognized certifications such as CCNET, CCNA, Security, MEF, VCA, VCDX, are preferred.
• Previous experience providing technical support in a call center environment or equivalent is preferred.

Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it’s like to be at the top; connect with one of our recruiters and apply today.

Let us help you find your next career opportunity! JOIN RED OAK TECHNOLOGIES! Please check out our available job opportunities by clicking here.

Learn what it’s like to be a Red Oak Consultant!

Red Oak Tech: Quality | Talent | Integrity