Zwicker is seeking a candidate with an eagerness to learn, as well as exemplary organizational and written and verbal communication skills to join our Zwicker team. We seek out candidates whose diverse skills, backgrounds, and experiences enable the Zwicker team to collaboratively innovate and excel in performance. We encourage and provide lifelong learning and training opportunities for our team members, with the goal of building a strong foundation and successful future with us. We strive to promote from within, offering excellent career advancement opportunities for high achievers.
Zwicker & Associates is looking for a motivated, passionate, experienced Collections Manager possessing a minimum of three years of call center management experience.
This individual will be expected to manage to both client and internal policies and work-standards. Collections Managers are responsible for managing, motivating, and training the collectors who are assigned to a specific client’s portfolio.
Responsibilities:
Responsible for assigning collectors their work schedules and ensure they are followed
Responsible for meeting client and firm work standards
Responsible for maintaining adherence to firm and client compliance policies
Responsible for the proper training and full knowledge of the portfolio and audit procedures for his/her unit of collectors
Ensure client criteria is adhered to, this includes but is not limited to litigation, settlements, programs, working accounts, account closing, client recovery goals, remittance periods, and direct payments
Responsible that the client recovery goal is met, this goal may be set by the client or Sr. management
Evaluate the collectors on a monthly basis for performance informing Vice President of Collections of any problems
Responsible for tracking of all payments and notifying financial operations upon identifying any posting issues, such as: funds not available, debtor requests hold, return or destroy payments, etc.
Responsible for tracking and activity monitoring of client portfolios for their unit
Continually motivate collection staff and maintain a positive work environment
Monitor and forward time off requests to Director for approval, review time records and schedule changes, ensuring coverage in their unit
Comply with policies and procedures of Zwicker & Associates, P.C.
Compliance with FDCPA
Compliance with state consumer protection laws
Other duties as assigned
Qualifications:
Credit card collections experience
Minimum three years of experience in call center management
Knowledge of the FDCPA and State Consumer protection Laws
Must be able to perform all collection duties
Ability to work professionally and courteously with debtors, coworkers and clients
Effective decision making skills
Excellent coaching/mentoring skills
Excellent interpersonal, oral, and written communication skills with attention to detail
Knowledge of debt collection laws and regulations
Ability to work in a fast paced environment and multi task effectively
Able to work efficiently on computerized systems
Physical Qualifications:
Be able to lift 5 lbs. or greater
Be able to sit 90% of the work day at times
Be able to bend at the waist and be mobile when needed
Be able to read and comprehend position-specific documents and correspondence
Be able to communicate in a common language with (or to) individuals or groups verbally and/ or in writing.
Be able to travel occasionally when needed by the most efficient means of transportation
Be able to operate a computer, phone and/or equivalent devices
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management.
This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off including paid holidays, and 401K with match.
No Phone Calls, No Agencies, EOE, Drug free workplace.
Please review our Applicant Privacy Notice:
http://www.zwickerpc.com/job-applicant-privacy-notice/
Min: USD $60,000.00/Yr. Max: USD $70,000.00/Yr.