Zurich Insurance Company Ltd. Looking for RCIS Crop Area Claims Manager OR Sr. Manager (Central IL) at Springfield, Illinois Full Time

Zurich is currently looking for a Crop Area Claims Manager to join our Rural Community Insurance Services (RCIS) team. RCIS is one of the leading crop insurance providers in the U.S. RCIS offers insurance protection in all 50 states through a national network of about 3,600 licensed agents. RCIS offers a wide range of private product coverages, including a diverse selection of named-peril options, supplemental and stand-alone insurance products as well as federal crop insurance plans through the United States Department of Agriculture’s Risk Management Agency. Together with RCIS agents, we protect America’s farmers and ranchers.

The selected candidate will work virtually out of their home and will reside in Central Illinois.

This role will be filled at either the Manager or Sr. Manager level. The hiring manager will determine the appropriate level based upon the selected applicant’s experience and skill set relative to the qualifications listed for this position.

The hiring manager will determine the appropriate level based upon the selected applicant’s experience and skillset relative to the qualifications listed for this position.
 

This role will be responsible for:

• Overseeing day-to-day work activities of a group of Crop claims adjusters by providing direction, technical guidance, and tracking/reporting on key metrics. 
• Contributing to the customer satisfaction targets by building and maintaining relationships with internal colleagues, and external customers to analyze and resolve quality and customer service problems. 
• Monitoring performance of staff and acting as an escalation point for claims to ensure they are handled in the most effective and efficient way to deliver on our customer centric claims service.
• Managing and coaching a team to set goals and achieve results and ensuring compliance with all legal, regulatory, and internal control requirements.
• Create a workplace culture that is consistent with the Zurich mission and vision. 

Basic Requirements:

RCIS Crop Area Claims Manager:

• Bachelor’s Degree and 2 or more years of experience in the Crop Claims area
  OR
• High School Diploma or Equivalent and 4 or more years of experience in the Crop Claims area
  OR
• Zurich Certified Insurance Apprentice including an associate degree and 2 or more years of experience in the Crop Claims area
  AND
• 2 or more years of Crop claims handling experience
• Customer Service experience
• Experience with Microsoft Office
• Knowledge of the insurance industry, claims, and the insurance legal and regulatory environment.

OR

RCIS Crop Area Claims Senior Manager:

• Bachelor’s degree and 4 or more years of experience in the Claims area
  OR
• High School Diploma or Equivalent and 6 or more years of experience in the Claims area
  OR
• Zurich Certified Insurance Apprentice including an Associate Degree and 4 or more years of experience in the Claims area
  AND
• 3 or more years of claims handling experience
• Customer service experience
• Experience with Microsoft Office
• Knowledge of the insurance industry, claims, and the insurance legal and regulatory environment

 Preferred Qualifications:

• Crop Claims experience highly preferred
• Experience collaborating across work groups
• Leadership, coaching or mentoring experience
• People Management experience
• Ability to collaborate across work groups
• Excellent communication skills
• Analytical skills
• Team lead or management experience

 
As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ( ).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM – Illinois Virtual Office
Remote Working: Yes
Schedule: Full Time
Employment Sponsorship Offered: No 
 
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