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About Us
Ziprent is a fully remote property management company, currently servicing all of California. For 2022, we are expanding into the markets of Oregon, Washington, Texas, Nevada, and Arizona. We are looking for individuals with awesome customer service skills in these states to help with this expansion.
About the Role
This is a remote full-time hourly property management position focusing specifically on organizing incoming repairs requests, building a network of vendors, and coordinating repairs with tenants and landlords.
About You
- You love systems and processes and doing things correctly. Meticulous and driven might be a good words to describe you.
- You have strong computer skills, can type quickly, and adapt to new softwares. You are confident working in Google Workspace and may have experience working within Front.
- You can communicate professionally and empathetically through phone calls and formally-written emails. You appreciate good grammar.
- You have a quiet space at home to take calls, as well as reliable internet, phone service, phone, and computer. (We recommend at least a 2 monitor setup for this position, but will provide for you an additional monitor at your 90 days with the company.)
What will you be doing?
Working with current tenants via phone calls, text messages, and emails to resolve any issues that come up. This may include:
- Processing repair requests
- Coordinating and scheduling vendors
- Reviewing completed repair jobs
What skills and experience do you need?
- Comfort with general maintenance issues and upkeep of buildings
- Ability to train and learn remotely through reading documents, watching videos, and completing exercises (much like an online course)
- Proven track record for great customer service experience (bonus points for tech/start-up or real-estate customer service/support)
- Excellent verbal & written communication skills–you can explain complex issues in simple terms and adapt your tone for different users
- Tech savvy
- Ability to work in a fast-based environment involving some multitasking
Nice to haves, but not necessary
- Experience with Real Estate and property management
- Previous remote work experience
- Experience with Front ( Email Management Tool)
Position Schedule
We are looking to hire for several positions. If the schedules below do not work, we do encourage you to still apply. Preference will given to those who can accommodate the following:
Friday – Tuesday
- 6:00am – 2:30pm PDT (8am-4:30pm CDT)
- 1:30pm – 10pm PDT (3:30pm-Midnight CDT)
Wednesday – Sunday
- 10am – 6:30pm PDT (Noon-8:30pm CDT)
- 1:30pm – 10pm PDT (3:30pm-Midnight CDT)
Benefits
This position currently is temporary to permanent after 90 days. At that point, we offer the following benefits:
- 90 day pay raise to $22.50/hour
- Recurring cell phone/internet reimbursement ($100/month)
- One-time home office stipend
- Employer contribution to health insurance premium
- Opportunities for growth and advancement!
How do I apply?
Please submit your resume. After we have screened it we will invite you to complete a questionnaire followed by a potential interview. We greatly appreciate your time and look forward to reviewing your application!
Ziprent provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- Health insurance
- Tuition reimbursement
Schedule:
- 8 hour shift
Application Question(s):
- What is your preferred work schedule?
Work Location: Remote
