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Candidates must be fully vaccinated against COVID-19 to qualify for this role. See below for more information.
Yelp is looking for a Marketing Operations Associate to help us deliver operational excellence within our growing B2B Marketing team. The ideal candidate has a solid business sense balanced with strong system technical aptitude. They will play a key role in the success of our marketing programs, processes and should be very comfortable in leveraging marketing automation technologies. We’re looking for someone highly detail oriented, relentlessly process driven and a stellar communicator both written and verbal.
If you’re jumping out of your chair after reading this, send us your resume and a cover letter telling us why we’d be crazy not to hire you.
This is a full time role based in the United States.
Where you come in:
You will assist in managing the scoping, planning and prioritization of multi-channel campaigns
You will align with stakeholders to clearly define campaign objectives, requirements, priorities and timelines for seamless hand-off to the internal campaign ops team
You will work with campaign ops team to review and validate campaign details, clean up errors and proactively identify solutions for bugs identified during QA
You will collaborate closely with cross-functional teams such as marketing technology, product and engineering to deliver scalable solutions
You will serve as the day-to-day primary point of contact between cross-functional teams, managing relationships, answering and/or addressing requirements clarification questions as needed
You will partner with the campaign ops team to determine campaign timelines, milestone dates and track progress to ensures successful campaign deployment
You will be accountable for the accuracy, timeliness, and consistency of development efforts by addressing blockers and escalating risks and issues as needed
You will lead regular check-ins with key stakeholders to continuously set expectations about campaign development timelines, identify at risk dates and devise risk mitigation tactics
You will work with campaign ops team to troubleshoot and conduct root cause analyses, define improvement recommendations, and resolve escalations
You will monitor deliverability for all email campaigns, keeping benchmark documentation, flagging deliverability concerns and providing solutions when necessary
You will identify opportunities and propose solutions to improve existing processes or automate processes to improve and increase the team’s ability to deliver marketing campaigns efficiently
You will stay current with developing marketing systems ecosystems and other system best practices to drive continuous improvement
What it takes to succeed:
3+ years of marketing automation experience, preferably Salesforce Marketing Cloud
You have the ability to translate and communicate complex technical concepts in non-technical, business terms for various stakeholders
You have a Bachelor’s degree
You understand high-level platform capabilities to compare with stakeholder requirements and make suitable recommendations.
You have a mix of marketing strategy, project management, customer journey implementation, and email deployment experience, with an emphasis on platform knowledge and expertise
You are passionate about marketing technology and supporting data-driven marketing & innovation
You are a hands-on problem solver with proven technical background to identify and solve sophisticated business problems
You have strong project management skills and expertise designing and implementing process improvements
You have the ability to manage multiple stakeholders, priorities, and projects simultaneously
You have a service-oriented attitude and the ability to thrive in a fast-paced environment
What you’ll get:
Available your first day: Full medical, vision, and dental (Employee-only plans available at no cost to the employee)
15 days PTO per year for first 2 years of employment (accrual begins on date of hire); number of PTO days increases after 2 years of tenure, 5 paid wellness days, 12 paid holidays, 1 floating holiday
Up to 14 weeks of parental leave
Monthly wellness reimbursement
Health Savings, Flexible Spending and Dependent Care accounts
401(k) retirement savings plan with employer match
Compensation range is $61,000-$113,000 annually. You may also be offered Restricted Stock Units and benefits.
You must be fully vaccinated against COVID-19 to be eligible for this role. Exceptions are made only where legally required.
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At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”
We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.
Actual salary offered may vary based on multiple factors, including but not limited to, an individual’s location and experience.
We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco).
We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 415-969-8488.
Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.