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POSITION SUMMARY
The Store Manager is responsible for driving his or her team to achieve sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing Team Members to the next level. The Store Manager is responsible for ensuring the Company’s Core Values and Mission Statement are demonstrated by his or her team. The Store Manager must always follow standard operating policies and procedures and ensures all Team Members are meeting company expectations.
ESSENTIAL RESPONSIBILITIES including, but not limited to:
Driving Results
Responsible for motivating all Team Members to meet assigned sales and productivity goals
Responsible for increasing comparable sales and meeting sales plan goals
Demonstrate an in-depth knowledge of the merchandise; ensure Team Members are fluent in all aspects of product knowledge
Collaborate with management team to develop in-store opportunities to increase sales
Analyze reports and data to determine the needs of the business and collaborate with the District Manager to set business strategies
Coach and demonstrate the WSS 10 Non-Negotiables (Customer Service Focus by, Greeting the Customer, Knowing the Business, Proper Pricing, Having Product Availability, Asset Protection, Ensuring Safety and Maintaining the Exterior of the Store, Cashwrap, and Back Office)
Ensure store is properly merchandised by communicating inventory needs to the Allocation Team
Delivering Extreme Customer Service
Oversee and Lead the team to carry out tasks to ensure proper displays, pricing and cleanliness throughout the store
Ensure customer satisfaction by coaching Team Members to deliver and model the “5 Points of Caring Culture” and “SMILE” service approach
Effectively handle customer issues; continuously improve overall customer satisfaction
Maintain a safe environment for our customers and Team Members including but not limited to: implementing ADA compliance, keeping the sales floor free from boxes and trash, partnering with Asset Protection to identify and resolve potentially dangerous situations
Operational Excellence
Responsible for all inventory; meeting shrink targets and inventory accuracy
Ensure cash handling procedures are properly followed including: cash drops, bank deposits and bank runs
Create Team Members schedules that maintain adequate floor coverage and maintain payroll budget
Educate team on and enforce all appropriate personnel policies, labor laws and security and safety procedures
Maximize expenses and maintain budgets
Developing World Class Teams
Responsible for recruiting, interviewing and hiring Team Members that best fit the needs of the store and business
Responsible for providing and/or coordinating Team Member training, coaching, and counseling and holding team accountable for their performance
Provide effective, open, and consistent communication on goals during team rallies while recognizing positive employee performance through the #YouAreWSS Recognition Program
Foster an environment of teamwork
QUALIFICATION/SKILL REQUIREMENT
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Effective business communication skills to connect effectively with customers and co-workers
Models team values which support our core values and company culture
Excellent leadership, organizational and time management skills
Possess a self-starter attitude
Exhibit proficiency in computer programs used by WSS including but not limited to: Microsoft Office, Point of Sale systems, and Time Keeping systems
Ability to understand financial reports
Ability to analyze problems and provide practical solutions
Proven track record of delivering extreme customer service
Ability to recognize strategic opportunities and carry out behaviors that lead to increased KPI’s
Ability to coach, challenge and develop team to grow professionally and achieve a common goal
Ability to understand the reasoning behind business policies, practices and procedures
Ability to utilize critical thinking in complex situations while maintaining composure
Available approximately 45 hours per week; able to work flexible hours necessary to manage and support the store effectively, including weekends, inventory nights and holidays as needed
Available to relocate within a 25-mile radius based upon the needs of the business
EDUCATION AND/OR EXPERIENCE
High school diploma; some college preferred
Retail management experience preferred
Internal Candidates: Must successfully complete the Manager-In-Training Program
PHYSICAL ABILITIES
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to:
Bend and twist at the waist, stoop, crouch, crawl, climb, balance, kneel or squat while maneuvering boxes into place as needed
Stand or walk at least 8 (eight) hours in a given day
Lift up to 50 lbs. from ground level to above shoulders repeatedly over the course of the shift
Climb a step stool or ladder
Communicate effectively in person and on the phone
ABOUT WSS
WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.
Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has
allowed WSS to continue its rapid expansion into new markets. WSS currently operates 73 stores throughout California, Nevada, Arizona, and soon in to Texas.
WSS is an Equal Opportunity employer, committed to a diverse and inclusive work environment.
RESPONSIBILITIES
Driving Results
Responsible for motivating all Team Members to meet assigned sales and productivity goals
Responsible for increasing comparable sales and meeting sales plan goals
Demonstrate an in-depth knowledge of the merchandise; ensure Team Members are fluent in all aspects of product knowledge
Collaborate with management team to develop in-store opportunities to increase sales
Analyze reports and data to determine the needs of the business and collaborate with the District Manager to set business strategies
Coach and demonstrate WSS business objectives (Customer Service Focus by, Greeting the Customer, Knowing the Business, Proper Pricing, Having Product Availability, Asset Protection, Ensuring Safety and Maintaining the Exterior of the Store, Cashwrap, and Back Office)
Ensure store is properly merchandised by communicating inventory needs to the Allocation Team
Delivering Extreme Customer Service
Oversee and lead the team to carry out tasks to ensure proper displays, pricing, and cleanliness throughout the store
Ensure customer satisfaction by coaching Team Members to deliver and model the “5 Points of Caring Culture” and “SMILE” service approach
Effectively handle customer issues; continuously improve overall customer satisfaction
Maintain a safe environment for our customers and Team Members including but not limited to implementing ADA compliance, keeping the sales floor free from boxes and trash, partnering with Asset Protection to identify and resolve potentially dangerous situations
Operational Excellence
Responsible for all inventory; meeting shrink targets and inventory accuracy
Ensure cash handling procedures are properly followed including cash drops, bank deposits and bank runs
Maintain Team Members schedules to ensure adequate floor coverage and manage payroll budget
Educate team on and enforce all appropriate personnel policies, labor laws and security and safety procedures
Maximize expenses and maintain budgets
Developing World Class Teams
Responsible for recruiting, interviewing, and hiring Team Members that best fit the needs of the store and business
Responsible for providing and/or coordinating Team Member training, coaching, and counseling and holding team accountable for their performance
Provide effective, open, and consistent communication on goals during team rallies while recognizing positive employee performance through the #YouAreWSS Recognition Program
Foster an environment of teamwork
OVERVIEW
The Store Manager is responsible for driving his or her team to achieve sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing Team Members to the next level. The Store Manager is responsible for ensuring the Company’s Core Values and Mission Statement are demonstrated by his or her team. The Store Manager must always follow standard operating policies and procedures and ensures all Team Members are meeting company expectations.
