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VACANCY: Human Resources Business Partner
REPORTS TO: Market Director of Operations with a dotted line tol the Director of Human Resources
Company Background – Flynn Restaurant Group
Greg Flynn founded Flynn Restaurant Group (FRG) in 1999 with the acquisition of eight Applebee’s in Washington State. Since then, the company has grown at over 20% a year and in the process has become the third largest restaurant franchise and one of the 20 largest foodservice companies of any kind in the United States.
While the company’s initial focus was growing within the Applebee’s system, it has since added five other leading brands starting with Taco Bell in 2013, followed by Panera in 2015, Arby’s in 2018 and most recently in 2021 the addition of Pizza Hut and Wendy’s. Today, through its six owned subsidiaries, Apple American, Bell American, Pan American, RB American, Hut American, and Wend American, FRG owns over 460 Applebee’s, 270 Taco Bells, 130 Panera cafes, 360 Arby’s, 937 Pizza Hut’s and 194 Wendy’s representing $3.5 Billion in Sales. FRG is the largest U.S. franchise operator in terms of sales and is now the largest Pizza Hut franchisee and fifth largest Wendy’s franchise. FRG directly employs almost 73,000 people in 44 states.
Going forward the company plans to continue its aggressive growth by building and acquiring additional restaurants as well as opportunistically expanding into other brands and businesses.
Company Background – Wend American Group
Founded in 2021, WEND American Group owns and operates over 190 Wendy’s restaurants in District of Columbia, Maryland, Pennsylvania, Utah, Virginia, and West Virginia.
With over $300 million in sales and 6,000 employees, Wend American is the 5th largest Wendy’s franchise in the Wendy’s system.
WEND American is built on a decentralized model, which means that each geographic market is led by a Director of Operations. Reporting to the DO are Area Directors, who are multi-unit operators, responsible for the overall function of the restaurants in their areas. Reporting to the ADs, are Restaurant General Managers, who are the restaurant leads responsible for the overall running of their unit.
In addition, all markets are assisted by the Restaurant Support Center, which provides Accounting, HR, IT, Marketing, Payroll, Purchasing, Real Estate, and Training support. Some individuals are based in Cleveland, OH while others are in Pittsburgh and Leewood, Kansas.
Quality is our Recipe here at Wendy’s. And like the fresh ingredients that go into our recipes, we want our employees to also be top-notch. Not only do we want you to provide customers with great-tasting food, but also with service that puts a smile on their faces and keeps them coming back for more.
Position Description
The HR Business Partner provides HR leadership for a geographical market. The position’s focus is on building relationships with field employees and management while driving and executing key HR and Operational initiatives and programs throughout their assigned market. This position works directly with market leadership to build a business partnership to ensure alignment between HR and Operations initiatives. This position also partners closely with Support Center, serving as an operations liaison for various-functional departments.
Essential Duties and Responsibilities
Staffing/Recruiting:
Creates a partnership with the restaurant team and AD to ensure proper staffing and strategy is implemented to keep restaurants fully staffed
Partners with Director of Operations and Area Directors to facilitate consistent bench plan/success planning process for all management and above restaurant positions
Partners with Talent Acquisition Manager to facilitates the recruitment process for all RGM and AD positions. Effectively plans recruitment strategies for planned openings and upgrades (internal and external sourcing). Works with ADs to ensure needed urgency is executed with the external candidate pipeline.
Seeks out and sources creative sourcing options that are market or position specific
Manages the offer letter process for internal promotions or external hires for RGM level and tracks the receipt of signed offer letters
Training/Development:
Participates in and/or conducts regular Manager Training classes for new and current managers focusing on people centric training modules. i.e., Coaching & Counseling, Performance Management, Hiring
Partners with AD with the onboarding for new RGMs (Welcome, Benefits, Orientation, Training Calendar)
Works directly with newly hired managers and Above Store Leaders on policies, procedures, and regulations to help set them up for success
Partners with market leadership to ensure our brand training is executed to standard via the ADs and certified training restaurants
Conducts regular store visits. Builds relationships with managers and team members while assessing the employee engagement and restaurant culture
Ensures Employee performance reviews occur at all levels per company established timelines and standards
Compliance/Employee Relations:
Manages employee relations, field employee phone calls and emails. Answer questions directly and/or route to appropriate HR or Support Center contact
Directs the investigation and resolution of employee relations issues and EEOC charge responses. Acts as a consultant to managers for employee relations activities, including complaints and documentation
Partners, reviews, and provides guidance to AD’s and DO’s regarding terminations and disciplinary actions. Ensures the performance management process and supporting documentation of that process is executed per company standards
Manages Unemployment documentation and hearings process with the support of in restaurant management and AD
Ensures all annual and State Specific required training is completed
Ensures the market is up to date on all labor related compliance – (posters, files, I-9’s, minor work permits, payroll edits, breaks, etc.)
Stays abreast of upcoming or pending legislation with their area(s) and works with HR leadership/legal to implement process or policy changes
Manages background check process. Consults with management when necessary
Main point of contact for HRIS process from field management. Ensures correct process has been followed (transfers, LOA, background check, documentation, etc.) and approvals have been granted. Tracks changes for reporting purposes
Education and Experience:
Minimum 5 years related HR experience, preferably in similar role/environment with multi-units
Bachelor’s degree preferred and Professional HRCI or SHRM certification a plus
Demonstrates high integrity and elevated level of HR professionalism and expertise
Ability to work in a fast paced, changing environment with multiple priorities. Demonstrates adaptability – handles day-to-day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity, demonstrates flexibility
High standards and a drive for excellence. Committed to quality and has a strong attention to detail
Ability to effectively work and communicate (written and verbal) with people at all levels within the organization
Ability to lead and influence others in non-reporting relationships
Strong organizational, problem solving, and analytical skills with a demonstrated history of managing priorities, workflow, and multiple processes simultaneously
Strong interpersonal skills: proven ability to understand and respond to a diverse population including restaurant Team Members and Managers, Above Store Leaders, and Senior Leaders across Wend American
Strategic thinker, ability to partner with others to move strategy into action; strong ability to execute
Team player – shows commitment to team objectives; values each person’s contribution to the team; encourages the participation and involvement of everyone on the team; contributes own fair share of effort to the team’s work
Demonstrates excellent change leadership skills; able to guide organizations through change to achieve business results
Physical Standards:
The employee is responsible for performing the essential responsibilities of this position with or without reasonable accommodation. The employee should notify Wend American Group of any reasonable accommodation requests and may need to provide supporting medical documentation. This job description may not list all duties for this position and the employee in this position may be required to perform other duties to meet business needs. Wend American Group LLC reserves the right to revise this job description at any time. This job description is not a contract for employment, and either the associate or Wend American Group, LLC may terminate employment at any time.
Benefits for our employees:
Competitive salary
Health Benefits (Medical, Dental, Vision)
401(k) plan with a company match
Paid vacation
Bonus Opportunities
Development opportunities
Additional Position Requirements:
Must live within geographic area being supported; ability to work a flexible schedule including weekend, holiday, and/or evening, as required; ability to accommodate the likelihood of a variable work schedule from week to week; travel within assigned area and throughout the organization as requested; driving on company business (requires valid driver’s license and auto insurance coverage meeting or exceeding state requirements for property damage and bodily injury).
Why Work for Wend American Group?
Wend American Group is a growing franchise that offers stability, opportunity for advancement as well as a great environment, training, and benefits. We are committed to helping each employee work and live to his or her fullest potential.
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Brand: Wendy’s
Address: 123 Main Street Annapolis, MD – 21401
Property Description: 7003 – Admin – Central Maryland – Annapolis, MD
Property Number: 7C00
