The Service Lead is accountable for the effective operation, sustainability and optimization of all services and applications within their domain. This role requires advanced skills and knowledge, usually leading a team or being a highly skilled technical specialist leading complex projects. Accountable for directing operations of a specified area, technology and/or end user client group to achieve strategic and operational business goals and targeted financial and quality results. Responsible for cross functional management of specified technology product(s) and/or solution(s). Utilizes technical and industry experience to formulate technology strategies specific to area of responsibility. Works across functional areas to implement strategies and ensure offerings are defined to maximize profitability. Evaluates and adjusts strategies to respond to competition. Ensures customer needs and requirements are represented. Contributes to the general business planning regarding technology and
systems required to maintain Walgreens operations and competitiveness. Outcomes directed have a moderate to significant impact on the organization’s short-term and long term results, specific customers and/or partners. Decisions have moderate to significant impact on the organization
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