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“Investing in PEOPLE”
Are YOU looking for a career where YOU can grow while positively impacting the people around you?
Are YOU ready to be part of a Team Centric Customer Service Team investing in VWi employees?
Are YOU innovative, hard-working, and passionate about people operations and culture?
Then consider joining the VWi Team!
VWi is a leading business-services provider relied upon by more than 2,000 global clients to transform their businesses into leaner, more dynamic, agile and efficient operations.
Our benefit package offers: Health insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Flexible Savings Account Dependent Care, Dental insurance, Vision insurance, Long Term Disability (LTD), Short Term Disability (STD), Employee assistance program , Basic Life insurance (100% employer funded), Basic Employee AD&D (100% employer funded), Employee Teladoc (100% employer funded), Voluntary Employee Life, Voluntary Spousal Life, Voluntary Child Life, Legal Services, Critical Illness, Accident, Hospital Indemnity, Allstate Employee Universal Life, Allstate Voluntary Universal Life Spouse, 401k, and a generous Employee Referral Program.
We promote a healthy work/life balance by offering generous paid time off including 8 paid holidays, 96 hours (12 days) of PTO annual, and more.
To promote physical, mental, emotional and financial wellness VWi offers: Monthly breakfasts, Monthly Food Trucks, Beautifully decorated Lactation Room, Peaceful Wellness Room, high tech training room, Monthly Lunch and Learns (local community non-profits and organizations offer local resources and programs), Variety of outdoor and indoor games (cornhole, puzzles, games, and more), bright and equipped break areas, furnished and gated outdoor patio, Monthly DEI initiatives, community philanthropic opportunities (October: Breast Cancer Awareness); FREE VWi Leadership Academy for those pursuing a Management Track, Over 1,200 FREE training courses available for career development, Health Fairs, and so much more…
VWi is a national Business Process Outsourcing organization that provides innovative people, process, and technology solutions for companies across various business sectors to the Fortune 500. As a member of our team you will be responsible for delivery of the prescribed service solution to our clients in a professional manner highly focused on the customer experience and aligned with client’s objectives.
The Accounts Receivable Analyst must be self-motivated, able to communicate effectively, conduct oneself professionally and be outcome oriented. Work product should adhere to documented Standards of Work to ensure quality and continuity of service. Ideal candidates display high Emotional Intelligence especially in the areas of Self Regard, Self-Actualization, Flexibility, Empathy, Impulse Control, and are optimistic and happy.
In this position the Analyst will initiate contact with patients as a Customer Care Department. Effectively explain the balance due, and the options and process of making payment(s). Provide timely customer/client follow up. Provide solutions to the patient and assist in satisfaction of the balance or, if necessary structure payment plans.
The Accounts Receivable Analyst will deliver the prescribed service solution to our clients in a professional manner highly focused on the customer experience and aligned with client’s objectives. An accounts receivable specialist is responsible for ensuring customers adhere to credit policies and pay per terms. They must be self-motivated, able to communicate effectively, conduct oneself professionally and be outcome oriented. Work product should adhere to documented Standards of Work to ensure quality and continuity of service.
ESSENTIAL JOB FUNCTIONS
- Effectively identify and resolve customer issues preventing timely payment, which may include research within multiple systems/tools, examining historical data and payment history, collaborating with internal partners, and/or escalating within customer or client management.
- Review customer accounts and apply credit policy to release or hold orders.
- Accurately research accounts and have the ability to explain the account/invoice to the client/customer.
- Work with client internal departments to verify disputes and process payments.
- Understand client objectives and tailor work product to achieve same.
- Provide solutions to client/customer and contribute to continuous improvement initiatives.
- Maintain orderly and complete detailed documentation on all accounts and collection efforts.
- Maintain professional working relationships with customers, clients, and coworkers at all time.
- Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of business-to-business sales, supply chain, order fulfilment, or accounting.
- Negotiating skills.
- Self-motivated and adaptable to coaching environment
- Ability to read and interpret documents, such as procedure manuals, invoices, and company literature.
- Ability to speak effectively with customers, clients, and employees of the organization.
- Ability to solve practical problems and deal with a variety of concrete variables in standardized situations.
- Language fluency in Spanish or French is a plus.
PERFORMANCE STANDARDS
- Achievement of individual and team monthly goals.
- Accurate and timely task completion
- Clarity, timeliness, and appropriateness of communications
- Participation in continuous improvement
- Perform all duties in a professional and ethical manner; understand and abide by all pertinent regulatory, statutory, and legal requirements.
EDUCATION AND EXPERIENCE
- High school diploma or equivalent
- Accounting knowledge preferred.
- Excel – Intermediate Word and Outlook – Basic
- General business acumen
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