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We’re creating our own future
At Volvo Cars, we are making bold digital visions come true. We aim to be the leader in the automotive world by creating a digital ecosystem built around making our customers’ lives less complicated. What we all have in common at Volvo Cars is our passion for protecting lives, our endless curiosity, and our dedication to create a new future for the automotive industry. Our human centric focus is what separates us from all other car companies.
Finance Market Manager
Irvine, CA
Job Summary:
The Finance Market Manager represents Volvo Car Financial Services by developing loyal and strong working relationships with Volvo retailers throughout N. California, Washington, Oregon, Utah, and N. Nevada. This position is responsible for achieving certain measurable sales, customer satisfaction, and operational results throughout our Northwest Market.
Principal Responsibilities:
Achieve Market Targets and Objectives for the following: New Retail, New Lease, CPO, Pre-Owned Volvo penetrations, VIP assurance products, and Excess Wear & Use. These are Monthly, Quarterly, and Annual Targets.
Provide leadership and mentorship to Retailers.
Participate in monthly and annual planning sessions on sales, incentives, and financials.
Coordinate with VCFS Management on retailer meetings and deliver messaging to retailers as needed.
Work with and provide guidance to Retailer Principal and Retailer Management to achieve Retailer and VCFS combined objectives. Develop improvement plans as needed where shortfalls are identified.
Manage and prioritize Market activities, video conference, and/or in-person meetings to align penetration objectives.
Monitor and address work to improve Retailer Customer Satisfaction Processes, and if needed address and resolve cases of extreme customer dissatisfaction.
Manage market implementation of VCFS sales and marketing plans and programs, activities, standards, support, tools, and training.
Develop retailer processes and vendor relationships to improve efficiencies, profitability, and penetration
Provide market input on credit and funding standards, procedures, and strategies.
Coordinate with JM&A field representatives on retailer meeting and deliver messaging to retailers as needed.
Monitor Retailer performance against objectives and take corrective actions to improve performance.
Define Retailer improvement programs based on targets and objectives.
Competencies/Experience/Skills Required:
Strong management abilities (coaching, teaching, developing others) – demonstrated success.
Results oriented – works towards goals, setting high standards for self and others.
Ability to analyze issues and data systematically to find opportunities and successes.
Ability to utilize a PC to communicate, analyze data, track trends, and retrieve relevant information. Use of Microsoft Office Suite.
Ability to communicate, both written and orally, on a professional level
Broad knowledge of F&I and Retail Sales experience, which is usually acquired through a combination of education (Bachelor’s Degree, or equivalent experience) and at least 3-5 years of Automotive retail experience.
Personal profile
Positive attitude, proactive, flexible
Strong listening, influencing, and negotiating skills
Strong management abilities (coaching, teaching, and developing others); demonstrated success.
Clear ability to communicate clearly, both written and verbal.
Ability to plan and prioritize while committed to delivering in time and with right quality
High integrity
Ability to work both independently and in a team.
Ability to interact cross-functionally and to act in a multi-cultural environment.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Who are we?
Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them.
Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.
