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Volt is immediately seeking a strong individual contributor to support Global Credit Card Disputes activities for a renowned global consumer electronics company. This position will be onsite at Austin, TX.
Key Qualifications
€ Strong knowledge of credit card processes, including dispute resolution
€ Strong process and data analysis skills
€ Credit card fraud knowledge
€ Credit card dispute management experience
€ Prior experience with SAP, and iRecon preferred
€ Prior experience with payment processing preferred
Description
Key responsibilities for the Credit Card Disputes and OTA Specialist:
€ Manage credit card disputes for (Online and Stores)
€ Exercise substantial judgement based on analysis of the dispute reason codes (root causes), case validity (based on credit card network rules), order and customer data, purchase history and a variety of other relevant factors.
€ Identify abnormal data pattern and provide timely insights to support fraud mitigations or chargeback recovery initiatives.
€ Identify and propose changes to management that could lead to improved business outcomes
€ Partner with cross-functional teams to identify, frame, prioritize, and answer business questions
€ Research, assign, and/or escalate disputes to internal customers
€ Ad hoc reporting, trend analysis, and conducting audits to review and escalate cases.
€ Contribute to the development of tools to improve team efficiency and productivity
Education & Experience
BA or BS in Accounting, Finance, or similar experience
If you have these required skills Click the APPLY NOW button.
As a Volt field employee, you can take full advantage of our Better U Academy. Enroll in free online accredited courses built to advance your job skills. Volt’s investment in you is real. We want you to grow in work and life €“ let us help you reach for more!
Standard benefits offerings available are health, dental, vision, term life, short term disability, AD&D and EAP.
Volt is an Equal Opportunity EmployerEstimated Salary: $20 to $28 per hour based on qualifications.
Key Qualifications
€ Strong knowledge of credit card processes, including dispute resolution
€ Strong process and data analysis skills
€ Credit card fraud knowledge
€ Credit card dispute management experience
€ Prior experience with SAP, and iRecon preferred
€ Prior experience with payment processing preferred
Description
Key responsibilities for the Credit Card Disputes and OTA Specialist:
€ Manage credit card disputes for (Online and Stores)
€ Exercise substantial judgement based on analysis of the dispute reason codes (root causes), case validity (based on credit card network rules), order and customer data, purchase history and a variety of other relevant factors.
€ Identify abnormal data pattern and provide timely insights to support fraud mitigations or chargeback recovery initiatives.
€ Identify and propose changes to management that could lead to improved business outcomes
€ Partner with cross-functional teams to identify, frame, prioritize, and answer business questions
€ Research, assign, and/or escalate disputes to internal customers
€ Ad hoc reporting, trend analysis, and conducting audits to review and escalate cases.
€ Contribute to the development of tools to improve team efficiency and productivity
Education & Experience
BA or BS in Accounting, Finance, or similar experience
If you have these required skills Click the APPLY NOW button.
As a Volt field employee, you can take full advantage of our Better U Academy. Enroll in free online accredited courses built to advance your job skills. Volt’s investment in you is real. We want you to grow in work and life €“ let us help you reach for more!
Standard benefits offerings available are health, dental, vision, term life, short term disability, AD&D and EAP.
Volt is an Equal Opportunity EmployerEstimated Salary: $20 to $28 per hour based on qualifications.
