Summary This Reimbursable Billing Technician position is at the Veteran Affairs Medical Center (VAMC) in Buffalo, NY aligned with a CPAC organizationally aligned under the Chief Operating Officer (COO), you will serve as a Facility Revenue Technician (FRT). The CPAC is a regionally consolidated business entity established to enhance revenue within Veterans Health Administration (VHA). Responsibilities THE CLOSING DATE FOR THIS ANNOUNCEMENT WAS EXTENDED UNTIL 12/06/2022. IF YOU PREVIOUSLY APPLIED, YOU DO NOT NEED TO REAPPLY; HOWEVER, YOU MAY UPDATE YOUR APPLICATION PACKET DURING THIS TIME. THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION The major duties include but are not limited to: Provides accurate and timely billing and collection activities to be completed in accordance with national policies, VHA regulations and healthcare laws; Performs a wide variety of activities common to the segment of the program or function for which the employee is responsible; Makes decisions or recommendations based on the development and evaluation of information that comes from various sources; Identifies and studies factors or conditions and determining their interrelationships as appropriate to the defined area of work; Uses independent analytical techniques and theories to apply and interpret requirements, regulations and procedures that identify and capture the applicable revenue activities from the affected assigned areas at the VAMCs to the CPAC; Serves as a financial ambassador/educator by providing Veterans, their families, VAMC teams and other internal and external agencies, guidance on repayment plans, waivers, interpreting insurance and eligibility benefits and other factors that impact the Veteran’s accounts for both First Party (FP) and Third Party (TP) billing; Independently evaluates the significance of actions within their span of responsibility, assigns disposition instructions and implements the most responsive and cost-effective means for managing them; Independently researches, analyzes, generates and corrects Veteran’s FP co-payments for care as it pertains to a variety of complex VA programs, for VAMC provided services; and, Performs all other duties as assigned. Work Schedule: Monday through Friday, 8:00 am – 4:30 pm. Recruitment & Relocation Incentives: Not authorized Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Financial Disclosure Report: Not Required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) – See “Additional Information” below for details. Qualifications English Language Proficiency Requirement: In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to perform the duties of this position. AND In addition to the English Language Proficiency, to qualify for this position at the GS-6 level, you must meet the following: Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-5) in the federal service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of a Reimbursable Billing Technician, and that is typically in or related to the position to be filled. Specialized experience includes providing accurate and timely billing and collection activities to be completed in accordance within prescribed policies, regulations and laws; performing analysis of complex problems, gathering and collecting the necessary information, establishing the facts and taking or recommending actions, based upon the application or interpretation of established guidelines; using independent judgment to best assist patients/customers and come to a resolution regarding patient/customer billing, eligibility, insurance and care and/or services provided. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. You will be rated on the following Competencies as part of the assessment questionnaire for this position: TECHNICAL COMPETENCE ORGANIZATIONAL AWARENESS INSURANCE CUSTOMER SERVICE IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at Education There is no educational substitution at this grade level. Additional Information Physical Requirements: The work of this position is primarily sedentary although some slight physical effort may be required. A high level of energy is required to meet with many people and sustain focus on questions being asked. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities (i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities), and/or disabled veterans with a compensable service-connected disability of 30% or more. For more information on how to apply using this appointment authority via the Selective Placement Coordinator within the office, contact the facility Human Resources Department at . The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM’s Career Transition Resources website at This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.