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Hello, Assistant Account Managers!
My name is Jake and I am the CEO at Velocity Sellers Inc. – We are a Full Service Amazon Management Agency that partners with brands to provide a full team that develops ecommerce growth strategies and manages the day-to-day operations of their Amazon and marketplace business. This includes everything from creating an Action plan, to listing copy creation, SEO, customer service, PPC, logistics, graphic design, and more.
We are looking to hire a motivated Assistant Account Manager who has strong interpersonal skills to manage multiple client accounts in Amazon and at the same time hold high standards for level of service. Someone who has a growth mindset that can thrive in a friendly and collaborative culture. Someone who is very dependable to complete or delegate tasks based on client needs and support the account manager without mistake.
This is a full-time remote position.
We are looking for an Assistant Account Manager specifically with these requirements:
- Excellent English written and verbal communication skills.
- Has 2+ years of eCommerce experience (Amazon)
- Has at least 2+ years of experience with Amazon Seller and/or Vendor Central
- At least 2 + years experience of customer service experience
- Strong project management experience/ability and interpersonal skills
- Ability to work independently while following overall management strategy
- Ability to adapt and respond to multiple incoming requests and shifting priorities
Your responsibilities will include (but are not limited to):
- Engage with multiple customers on a daily basis by reaching out to new clients, and by developing campaigns for maintaining customer loyalty
- Record changes to customer accounts, update service packages, add accounts, and remove accounts as needed
- Manage multiple accounts, ensuring that a high level of customer retention and satisfaction is maintained
- Supporting overall account health by assisting the manager with inventory forecasting, sales and industry monitoring, troubleshooting listing issues with creative problem solving,
- Amazon policy adherence and general operations work
- Implement and/or Oversee keyword research and Amazon listing optimizations
- Proactively monitor client Amazon accounts for opportunities and issues
- Working with a support team to strategically schedule and deploy promotional offers
- Reports for measured KPIs on a routine basis to the Director of Accounts
- Working across departments to ensure product fulfillment and launches are deployed successfully
Growth Opportunities/Perks:
- Remote company so that you can work from anywhere.
- We are growing quickly and have a lot of room for upward mobility.
- We are receptive to ideas and feedback including on how your position can develop over time.
- We have a lot of integrity in our work and respect a good work-life balance.
- We are on the cutting edge of the industry.
- On-the-job training will be provided
This Position Is Perfect For You If…
You’re a Self-Starter.
We’re looking for someone who gets the job done and delivers on time. Ideally, you are self-directed, self-motivated, and don’t need someone to look over your shoulder or hold your hand. You have the ability to motivate yourself and also motivate a team in a positive way to get the results.
You’re an Excellent Communicator
You have excellent interpersonal, written, and verbal skills that allow you to explain complex topics in simple ways. You are able to clearly get your point across and get all stakeholders aligned on a common goal.
You are a Detail-Oriented problem Solver.
You have sharp attention to detail and can spot inefficiencies in your data and strategies and find a creative approach to problem-solving.
Job Type: Full-time
Salary: $2,000.00 – $4,800.00 per month
Experience:
- Account management: 1 year (Preferred)
- Amazon: 1 year (Preferred)
- E-commerce: 1 year (Preferred)
- Seller Central: 1 year (Preferred)
- Vendor Central: 1 year (Preferred)
Work Location: Remote
