Valdoro Mountain Lodge Hilton Grand Vacations Looking for Guest Service Manager at Breckenridge, CO Full Time

If you enjoy working with new potential clients and helping couples and families make memories of a lifetime by enjoying vacations, this is an outstanding opportunity in your next career move.

We have a fun, encouraging culture with top notch training and benefits!

What will I be doing?

As a Guest Services Manager you would be responsible for performing your position’s responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

• Manages the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
• Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.
• Leads and accounts for the accurate collection of monies due to the property.
• Handles night audit activity and the preparation of weekly accounting reports ensuring property operations meets internal audit standards.
• Ensures the provision of special services to owners and guests.
• Manages personnel functions such as selection, orientation, training, performance reviews, discipline, counseling, scheduling, pay and recognition.
• Maintains a positive cooperative work environment between staff and management. Helps develop management talent by acting as a mentor for direct reports.
• Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards.
• Monitors payroll hours and reports. Attends management meetings and conducts departmental meetings.
• Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked. Serves as liaison with the rental and sales departments.
• Assists with owner and guest activities and recreation as required by management.
• Leads key control procedures.
• May be required to do other duties and special projects as assigned by the general manager.

We offer an excellent benefit package to our full-time Team Members that is effective date of hire and includes medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits! Ski pass reimbursement and bonus opportunities.

Job Type: Full-time

Pay: $57,000.00 – $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Signing bonus

Ability to commute/relocate:

• Breckenridge, CO 80424: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location