Job SummaryUnder the supervision of the Director of IT Customer Support Services, the IT Support Specialist I, provides first level technical support to end users and data entry for various programs and reports. This ensures proper computer operations so that end users can accomplish business tasks. Essential Functions and Work Responsibilities Works with end users to identify and deliver required PC service levels within deadlines, while maintaining accuracy and data integrity. Responds to End User Help Desk requests issued over e-mail and phone in a courteous and helpful manner. Gathers system and departmental documentation for all pertinent end user identification information which includes; name, department, contact information, and nature of problem or issue. Records, tracks and documents help desks requests and the problem solving process from the response of the ticket through final resolution which includes decisions and actions made whether successful/unsuccessful. Installs, configures, tests, maintains, monitors and troubleshoots end user workstation software and networking software products. Utilizes the Internet to access software updates, drivers, knowledge basis and other resources in order to aid in problem resolution. Installs and maintains anti-virus and anti-spyware. Provides training and support to end users and staff on computer operation and other issues. REQUIREDEducation Associates degree or related experience or education in computer science, computer engineering or a related field from an accredited collegeWork Experience and Qualifications Minimum of one year experience in a computer/software troubleshooting environment A minimum of one year experience in desktop support, helpdesk administration and desktop deployment with applications such as Microsoft Office Suites products including Windows 7s, MSOffice 2007, Ghost, Citrix and VPN. Experience communicating technical information to non-technical personnel in addition to experience dealing effectively and empathetically with angry and/or frustrated end usersHybrid – 1 to 2 days a week traveling to local sites in San Bernardino, CAMonday – Friday, Contract to Hire – then after 6 months conversion to Direct Hire8: 00am – 5: 00pm Recommended Skills Administration Antivirus Softwares Citrix Systems Communication Computer Engineering Customer Service googletag. cmd. push(function() googletag. display(‘div-gpt-ad-1622562035780-0’); ); Apply to this job. Think you’re the perfect candidate? Apply Now $(‘. external-apply-email-saved’). on(‘click’, function (event) window. ExternalApply = window. open(‘/interstitial?url=’, ‘ExternalApply-j3t83f6qt84nmkv1mbd’); ); googletag. cmd. push(function() googletag. display(‘div-gpt-ad-1600875440430-0’); ); Help us improve CareerBuilder by providing feedback about this job: Report this job Job ID: HYBRI46962 CareerBuilder TIP For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more. By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions. . Estimated Salary: $20 to $28 per hour based on qualifications.