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Customer Service Jr. Account Representative in Carlsbad, CA at Vaco
Date Posted: 30/9/2022
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Job Snapshot
Employee Type:
Full-Time
Location:
Job Type:
Experience:
Not Specified
Date Posted:
30/9/2022
Job ID:
CUSTO16907
Job Description
Customer Service Junior Account Representative processes orders for customers including tracking and reporting on order status, shipping dates, product availability and back orders. Responsibilities include investigating customer complaints as well as problems related to shipment of products, credits, and new orders. Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
Essential Functions:
- Processing orders
- Responding to customer and distributor complaints
- Problem solving, catering to customers, and working with team members daily to provide excellent customer service
- Monitors NetSuite transactions for accuracy. Assists in testing of new/revised SOPs.
- Identifies errors and creates solutions that increase accuracy, efficiency, and service for our customers
- Uses problem solving skills to determine the problem and devise a course of action to mitigate the problem.
- Processes and coordinates customer transactions
Communicates with all areas of management including:
- Sales team as well as distributors
- All internal departments; Marketing, Accounting, Operations, Regulatory and Customer Service Team
