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Name: Associate Cloud Operations Incident Commander II
Description:
Reason: Special Project
Department: Cloud TechOps (COGS) * 100CG02204
Job Category: Information Technology
Job Title: Associate Cloud Operations Incident Commander II
Duties: Become first point of contact for inbound escalations to the Cloud Delivery team. Build partnerships accross the Engineering org and triage issues beyond the scope of our L1 & L2 Delivery agents. Develope a thorough understanding of business processes and scope within Cloud Business Operations and enable exceptional customer experiences.
Skills:
Experience in customer service/escalation management.
Good at learning and understanding processes to ensure that they know what to do in an escalation.
Fantastic communication (verbal and written) skills.
Ability to dig into what the issue is (through emails, pings, tickets).
Ability to prioritize and shift focus quickly within a growing, fast paced environment.
Keywords:
Education: BS / BA preferred.
Skills and Experience:
Required Skills:
CUSTOMER SERVICE
BUSINESS OPERATIONS
INCIDENT RESPONSE
OPERATIONS
INCIDENT ESCALATION
Additional Skills:
DOCUMENTING
Job Type: Contract
Pay: $31,455.00 – $125,739.00 per year
Schedule:
- 8 hour shift
Work Location: Remote
