US Pack Services LLC Looking for Implementation Manager – Remote at Remote Full Time

The Implementation Manager’s primary responsibility is to provide leadership and management support to all assigned implementations (new and existing business). Additionally, this position provides interim support of existing and/or underperforming accounts when needed and assists with the training of on-site Operation Management.

Duties and Responsibilities:

• Responsible for ensuring assigned implementation projects are completed in a timely and cost effective manner.
• Responsible for the service quality of our customer’s implementation.
• Implement and troubleshoot technology and processes in the field while working effectively with various departments during Implementation projects.
• Availability to travel weekly with flexibility for some weekends to be included in order to meet the company’s needs in all divisions (approximately 80% of required travel).
• Assist with the training of Field Operation Managers during Implementation to meet company requirements and standards.
• Ability to assist operations that are experiencing customer service failures.
• Provides support to the leadership over assigned duties such as: field operations, training and/or deployment of new technology, site audits, etc.
• Understands the scope of a project and proactively aligns or adjusts priorities with broader goals.
• Project manages small to medium implementations along with assisting on larger scale implementations.
• Excels with the creation, organization and execution for all aspects of KPI’s, orientation guides, operational SOP’s and implementation planners for small to medium implementations.

Knowledge/Skills/Abilities:

• Logistics/Courier route management experience along with a background in contracting drivers, route scheduling and customer service skills are critical to this position.
• Analytical with an understanding of data.
• Internal/external relationship building, customer service focus, financial and business acumen.
• Able to maintain a high level of professionalism, composure and calmness throughout all levels of implementation and assigned projects.
• Basic MS Office Programs (Outlook, Excel, and Word) experience required.
• Must maintain a valid driver’s license and clean, functional vehicle.

Experience/Education:

• College Degree preferred or equivalent experience.
• High school diploma required.
• Previous Operations Manager experience in the transportation industry preferred.
• Six Sigma Certification preferred
• 2+ years implementation project management experience or within a related industry.

USPack’s Benefits include:

• Medical, Dental, Vision benefits
• 401K Plan
• PTO
• Paid Holidays

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Weekend availability

Education:

• Bachelor’s (Preferred)

Experience:

• Implementation Management: 1 year (Preferred)
• Logistics or Transportation: 1 year (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: Remote