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Responsibilities
Ensures department understands and follows all company policies and procedures.
Coordinates and assigns technicians to set up, install, repair, and maintain all equipment and venue operations.
Maintains a documentation system for all attractions and ensures a daily report is completed for all activities performed during their assigned shift.
Ensures all Ride & Attraction equipment maintains the highest level of safety in accordance with USH Policies, accepted manufacturing practices and local standards.
Provides technical guidance and mentoring as required to Ride & Attraction Technicians within the day-to-day detailed installation, test, and maintenance activities in the field. Builds strong team cohesion and motivation within the Technical Services Team.
Performs all technical oversight duties and takes on all technical responsibilities in the absence of technical support personnel.
Oversees all technical interaction with Attraction Responsible Engineers, Vendors, Sub-contractors, and other relevant 3rd person parties involved with Show and Ride systems. Develops an open working relationship with Specialty & General Contractors to ensure a clear line of communication regarding installation, test, and maintenance activities.
Enforces Ride & Attraction technical principles to provide a quality product and necessary deliverables to our customers. Supports and advises the Rides & Attractions Assistant Managers and the Rides Senior Director on how best to achieve this goal.
Advises, coordinates, and is accountable to the Senior Manager of Rides & Attractions, the Senior Director of Rides & Attractions, and the Senior Director of Engineering regarding the status and engineering quality of Ride & Attraction systems, including areas of risk or potential future risks.
Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations departments to maintain positive union relationships.
Develops and implements action plans for the department’s future successes including training programs, workforce planning, and rewards and recognition programs.
Performs other duties as assigned.
Ensures department understands and follows all company policies and procedures.
Coordinates and assigns technicians to set up, install, repair, and maintain all equipment and venue operations.
Maintains a documentation system for all attractions and ensures a daily report is completed for all activities performed during their assigned shift.
Ensures all Ride & Attraction equipment maintains the highest level of safety in accordance with USH Policies, accepted manufacturing practices and local standards.
Provides technical guidance and mentoring as required to Ride & Attraction Technicians within the day-to-day detailed installation, test, and maintenance activities in the field. Builds strong team cohesion and motivation within the Technical Services Team.
Performs all technical oversight duties and takes on all technical responsibilities in the absence of technical support personnel.
Oversees all technical interaction with Attraction Responsible Engineers, Vendors, Sub-contractors, and other relevant 3rd person parties involved with Show and Ride systems. Develops an open working relationship with Specialty & General Contractors to ensure a clear line of communication regarding installation, test, and maintenance activities.
Enforces Ride & Attraction technical principles to provide a quality product and necessary deliverables to our customers. Supports and advises the Rides & Attractions Assistant Managers and the Rides Senior Director on how best to achieve this goal.
Advises, coordinates, and is accountable to the Senior Manager of Rides & Attractions, the Senior Director of Rides & Attractions, and the Senior Director of Engineering regarding the status and engineering quality of Ride & Attraction systems, including areas of risk or potential future risks.
Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations departments to maintain positive union relationships.
Develops and implements action plans for the department’s future successes including training programs, workforce planning, and rewards and recognition programs.
Performs other duties as assigned.
Qualifications/Requirements
- Bachelor’s degree from a four-year college or university in Engineering, Business Administration, or related field; or equivalent combination of education and experience required.
- 5-7 years of day-to-day operation of a theme park, theatre, or related business required.
- 3-5 years of operations management/team leadership experience; or equivalent combination of education and experience.
- Ability and willingness to work weekends and holidays.
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
Desired Characteristics
- Theme Park Operations knowledge and experience.
- Excellent organizational, verbal, and written communication skills.
- Demonstrated ability to work with all levels of employees and management, and willingness to give assistance to co-workers in other areas.
- Strong interpersonal and analytical skills.
- Strong time management skills.
- Ability to multi-task and be flexible is essential.
- Experience managing in a union environment.
About Us
Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.
Notices
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
