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Airport Operations
The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision
Job overview and responsibilities
Provide leadership and oversight of a work area and front-line employees in an operational environment
Serve as a subject matter expert on safety, service and procedures
Focus on leading and developing the skills of front-line employees with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
Ensure consistency on operational service and product delivery
Engage with front-line employees to review metrics and gain commitment to help achieve goals
Support standard work and continuous improvement processes
Set expectations with frontline employees and gain their commitment to act in accordance with Company guidelines and union agreements
Subject matter expert on safety, service and procedures
Monitor the performance of a team and work area, taking action as necessary to ensure daily operational goals are met
Assess and delegate the appropriate work assignments to front-line employees
Provide front-line employees with regular coaching, feedback and recognition as appropriate
Identify issues and engage in structured problem solving to assist front-line employees in accomplishing work
Conduct investigations as appropriate into performance, safety, (damages and injuries), complaints and other work issues
Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist front-line employees in performing functional tasks and ensure that safety, security, and service are delivered consistently
Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United’s customers
Complete all mandatory regulatory and Company required documentation of activities
Participate in collateral projects
Required
High School Diploma, GED or education equivalent
Business acumen/Continuous improvement
Customer Focus
Conflict resolution
Accountability
Teamwork
Engagement/motivation
Safety orientation
Planning/multi-tasking
Strong written and oral communication skills
Conflict resolution and decision making with an ability to lead
Proficient in IT systems and common software appropriate to work group
Experience leading and influencing a team and customer service experience
Must be flexible and willing to work any shift in a 24/hour/7 day a week operation including weekends, nights, and holidays
Regular attendance is required at the work location of Denver International Airport (DIA)
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Preferred
Bachelor’s Degree or relevant job experience will be equally considered
Computer skills including Microsoft Office (Outlook, Word, Excel)
Experience supervising Union personnel a plus
Experience working in Airport Operations, including Customer Service
The salary for this position is $84,480 – $67,680 dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule.
At United, we offer a competitive compensation package, with benefits including: medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.
“Salary and benefits information is being included in this job posting in accordance with Colorado state law.”
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
