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Airport Operations
The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.
Job overview and responsibilities
The Assistant Manager – Operations Control serves as the primary management control oversight of gate planning, daily schedule integrity, and flight process activities, all while ensuring local station requirements are met and United’s core4 principles are upheld. Operations Control Managers must be able to function interchangeably as planners overseeing the hub gating plan and as flight process overseers / problem solvers within a given area of responsibility (a pod of approximately 10-20 gates).
Responsible for preplanning prior to shifts/banks and ensuring readiness for gates, crews, maintenance, WX/ATC, and staffingMonitor flight activities within pod (including pre-arrival, arrival, ground-servicing, and departure activities) for exceptions and process failures with a given area of responsibility and engage with other team members as needed to resolve operational challenges
Create hub gating plans that meet operational, customer and employee needs and adapt them as needed to dynamic changes in the operational environment
Maintain thorough situational awareness about any events that may impact gating and parking plans
Provide consistent, ongoing strategic gate planning communication and operational updates with all departments, service partners and external agencies
Primary liaison with NOC Dispatch and Ops Managers regarding real time updates to the hub schedule and notable flight-level events
Work with all stakeholders to ensure accurate flight following (FLIFO) information is maintained
Responsible for supporting the station safety culture through strategic communication and engagement
Make tactical decisions as needed and escalate significant operational challenges to the SOC shift manager
Responsible for coordinating analysis and communication of field conditions during irregular operations
Responsible for partnering with local station and Network Planning in developing future flight schedules
Required
High school diploma, GED or education equivalent
Bachelor’s Degree and/or related field experience in an airline operational environment
2+ years of airline management experience in operations setting
Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance
Able to consistently manage both controlled and uncontrolled environments while making informed strategic and tactical decisions
Ability to lead peers and other leaders utilizing a philosophy focused on Safety, Caring, Dependability and Efficiency to reach best outcomes for the airline
Ability to be trained to assume the duties of Manager – Station Operations Center on a temporary basis as required
Must be flexible and willing to work any shift in a 24 hour/7 day a week operation including weekends, nights and holidays
Regular attendance is required at the work location of (Insert Airport Location)
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Preferred
Bachelor’s Degree
Experience in operational and gate planning
Experience in schedule design and schedule planning
Stations Operation experience in a large station or hub setting
Previous supervisory experience
Experience working with operational programs such as Inform Real Time Stands, Unimatic, IOM, MSOffice Suite (Excel, Word) and similar programs
Extensive knowledge of operations, management and logistics
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
