Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: “Connecting people. Uniting the world.” drives us to be the best airline for our employees, customers and everyone we serve and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.
With multiple employee-run “Business Resource Group” communities and world-class benefits like health insurance, parental leave and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.
Job overview and responsibilities
The Analytics and Innovation (Ai) team at United Airlines works to innovate, transform, and solve complex business problems resulting in significant and measurable enterprise impact through the application of deep cross-functional business expertise and advanced analytics. We work with business and technology partners across the enterprise (e.g. Airport Operations, Contact Centers, Network Planning, Revenue Management, Digital Products, Human Resources, etc.) to influence strategic decisions, enterprise strategy, business process, and to help connect the dots across the enterprise. We aim to be an organization with whom and within everyone loves to work!
Team members within Ai partner with business areas to improve operating efficiencies of departments across the enterprise. Projects range in duration and complexity from quick analyses lasting two to three weeks to large scale transformative efforts that last four to six months. The team uses an array of analytical, technical, and consulting skills, including Lean Six Sigma, change management, time and motion studies, statistical data analysis, and the development and validation of operations models.
Engagement managers are typically responsible for leading project teams spanning across many of United’s departments.
Lead projects in conjunction with business teams to identify opportunities for improvement, gather and analyze information and data, develop improvements and innovations
Coaching project team members on their development; Conducting and/or support training of team members on Continuous Improvement tools and techniques in both formal and informal (just-in-time) settings
Working closely with business leaders throughout the project life cycle; developing and managing business leader relationships at Director/MD levels.
Leading and organizing large, cross-departmental groups through complex and strategic workshops. Groups may include participants at MD level
Developing and delivering story and presentations for report outs independently
Helping develop new projects and opportunities through research and analysis
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law.
Required
Bachelor’s degree or equivalent work experience in Engineering, Technology, or Business Administration
Experience in diverse (multiple business areas) continuous improvement portfolio implementation
2+ years of experience in Continuous Improvement or consulting
2+ years of professional work experience using statistical analysis
Project Management experience
Completion of multiple cross functional projects using Lean Six Sigma
Completed Lean Six Sigma Black Belt Training with successful exam from a recognized institution, and progress toward certification that includes a real-life project
Exceptional analytical and quantitative problem-solving skills
Demonstrated leadership ability in a team environment
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
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