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Airport Operations
The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.
Job overview and responsibilities
The Assistant Manager – AO Customer Service is responsible for the day-to-day operational management and oversight of Customer Service activities for the Hub station including but not limited to safety, performance, customer service, employee enablement and the development and sustainment of a Core4 culture.
In some cases, Assistant Managers will be responsible for both Customer Service activities and personnel as overall ‘product managers’ in specific areas of the operation.
They will also be responsible for leading the execution of operational plans in support of station and Company objectives and goals via process management and improvement.
Assistant Managers will be responsible for development and sustainment of administrative practices that track and support service, safety, financial and employee relations metrics which may include assigned budget responsibility. In addition, Assistant Managers may be assigned projects and must lead those projects through the four phases of project management; envision, design, build and activate.
They will lead and directly manage a team of Supervisors and have responsibility for performance management, leadership development and growth for those assigned Supervisors.
Station Operational Performance – support the achievement of station operational objectives, goals and metrics
Employee Relations and Employee Development – promote positive employee and labor relations through ongoing engagement and effective communications
Station Financial Performance – support the achievement of cost and revenue goals through manpower management, baggage fee enforcement and ground aircraft fuel burn reduction
Station Safety & Security – Day to day management of station safety and security programs towards achieving the highest levels of compliance with safety and security standards and regulations and optimal safety performance against station goal
Required
Associates Degree or equivalent work experience
Minimum 2-4 years leadership experience in an airport operations environment
1-2 years line station or Hub operational experience (above and below the wing)
Previous experience managing in a union environment
Responsible for a 24-hour, 7 day a week operation
Must have ability to work weekends and shift work
Travel is required
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Preferred
College Degree or related field experience in an airline operational environment
Project Management Experience
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
