Umpqua Bank Looking for Item Processing Manager at Remote Full Time

Eligible candidates must live in CA, WA, OR, ID, NV, or AZ and salary range will vary based on candidate geographical location.

In this role, you will manage and provide direction of the operational activities for assigned functional areas which could include ATM/Card Services, Item Processing, Print Mail & Transportation. Your primary focus will be the operational execution with a contribution to broader planning within area of expertise.

Functions

• Maintain quality service and effective operations and support for all assigned internal and external customers.
• Drive results through the effective management of non-exempt staff.

• Administer corporate policies and procedures and ensures compliance with applicable laws and regulations.
• Partner in the review and recommendation of operational systems and procedures affecting assigned units.
• Perform oversight and analysis of departmental expenses.
• Demonstrate compliance with all bank regulations that apply to your position and keep up to date on regulation changes.
• Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations that apply to your position

• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• 6-20 Direct Resources Managed.

Qualifications

• Possess thorough knowledge of operation functions, systems, policies, and procedures for the assigned area.

• Possess strong organizational, managerial and project management skills.
• Intermediate knowledge of banking operations and human resources.
• Proven well-developed customer relations skills.
• Demonstrated excellent interpersonal, oral, and written communication skills.
• Ability to manage multiple tasks/projects and deadlines simultaneously.

• 2-4 years of supervisory/management experience, required.
• 4-7 years of operations experience in the financial services industry, required.
• Bachelor’s Degree in business, IT, operations management, related field, or equivalent, required.

Physical Requirements and Working Conditions

Work involves:

• Sitting
• Occasional walking
• Lifting to 10 pounds
• Office Environment

Travel:

• Occasional

No relocation is offered.

About Us

We do things a little differently here at Umpqua. Our retail stores serve as community hubs, our associates are given up to 40 hours of volunteer time each year, and we’re never satisfied with the status quo. Greatness has no finish line, so we continue every day to keep people at the center of everything we do. We focus on building relationships, understanding our customers’ needs, and connecting to people in new and innovative ways — always staying true to our mission of providing personalized banking for all people, whenever and however they prefer to bank.

Umpqua Bank is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.

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Job Type: Full-time

Pay: $56,230.00 – $134,673.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: Remote