Ultra Machining Company, Inc (UMC) Looking for Associate Sales Account Manager at Monticello, MN Full Time

Job Summary

The Associate Sales Account Manager supports the Technical Sales Account Managers with order entry, quote entry, and developing sales and pricing plans, communicating with customers to determine their needs, and conducting research to identify new sales leads and supporting back-end processes of the sales department.

Responsibilities

The primary duties and responsibilities of the Associate Sales Account Manager consist of but are not limited to:

• Supports the Technical Sales Account Managers with quote follow-up
• Providing ongoing account support to existing customers assigned by the sales team
• Assist with notifying customers of unforeseen delivery delays or other complications and suitable interventions.
• Collaborating with the sales team to identify new sales leads and assists develop sales plans.
• Back end administrative support for accounts supporting Technical Sales Account Managers
• Help troubleshoot problems with customer orders, customer accounts and other related issues; escalating when required
• Monitor sales performance through sales tracking tools and report progress to sales representatives
• Partnership with Scheduling and Shipping departments for pull-in/pushouts
• Work through open orders to identify discrepancies and escalates to Technical Sales Account Manager
• Enter and revise PO’s, updating information in Epicor, entering quotes and order entry’s
• Coordination with buyers on shipment quantity changes and PO updates, escalating revision changes as necessary to Technical Sales Account Managers
• Order/shipment escalation to Technical Sales Account Managers
• Provide support to Technical Sales Account Managers, Pricing Analyst and work with them to create and implement targeted sales strategies
• Report pulling and creation (for forecasting, shipment, scorecards, customer, and Technical Sales Account Manager needs)
• Update Account Managers with key information on accounts so they can better partner with customers (late shipments, changes to shipments, or ideas of where we can upsell, etc.) and provide remedy options/ alternatives/ solutions.
• Fill out quote and business risk assessment forms based off Account Manager, Quality Engineer, and Manufacturing Engineer input
• Assists with coordination of account planning with cross functional partners (QE, ME, AE, Scheduling, Shipping, etc.)
• Assists with development of new and existing customer relationships and represents UMC as brand ambassador at customer meetings, trade association meetings and industry-related events (travel may be up to 30% of the time)
• Intake customer program/product requirements, asks pertinent questions and escalates information to Technical Sales Account Manager
• Exhibit a working knowledge of health and safety, responsible for safety awareness, while upholding and improving the culture of safety within the organization. Identify opportunities for improvement and act if appropriate before an unintended consequence occurs. Report potential hazards, unsafe working conditions, unsafe equipment, unsafe acts, and injuries immediately
• Other tasks as assigned

Education and Experience

• 2+ years of experience working in engineering, sales, or customer service in technical environment
• Bachelor of Science in Engineering, Business Management, Project Management, or related field preferred
• Previous contract manufacturing or machining experience
• Manufacturing ERP (Enterprise Resource Planning) experience preferred
• Understanding of medical device (ISO13485) or aerospace (AS9100) industry a plus

Competencies

• Proficient in Microsoft Office products (Word, Excel, Power Point and Outlook)
• Ability to express ideas, share information, listen actively, and demonstrate professionalism in written and verbal communications
• Very strong organizational skills: ability to handle and prioritize multiple tasks while meeting deadlines in a fast-paced environment
• Excellent attention to detail
• Exceptional data analysis skills
• Strong negotiation skills
• Ability to communicate and interface with internal and external customers
• General understanding of multiple manufacturing processes
• Basic Knowledge of blueprints and GD&T (Geometric Dimensioning and Tolerancing), or ability to take training program within first 6 months of hire.
• Embodies the personal commitment to the shared core values of UMC: Curiosity, Versatility, Integrity, Grit, Go Beyond

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer throughout the entirety of the shift
• Occasionally required to reach with hands and arms, climb steps, stoop, kneel, or crouch
• Occasionally lift and/or move up to 10 pounds
• Must be able to make coordinated motions with hands/fingers to operate office equipment including but not limited to computer, copy machines, and scanners

About us:

• We are a 200-person precision manufacturing company
• We are growing and we just completed our expansion that we call the Armstrong Project
• We offer generous paid time off, and health and welfare benefits
• This is a full-time position located in Monticello, MN and onsite each day.

UMC is an Equal Employment Opportunity Employer

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