The Player Support Product Lead will strategically own the PS product team to establish, implement and maintain best practices for all aspects of products in the PS existing portfolio that includes Salesforce Service Cloud and Social Studio, the Enterprise Data Warehouse, Aspect, and Qualtrics products. The position facilitates these elements, along with building advancements in Einstein AI while collaborating with the global business teams located in the NCSA and EMEA zones.
Just a heads up: If you require a work permit, your eligibility may depend on your education and years of relevant work experience, as required by the government.
Own the portfolio of products that are managed within the portfolio and act as the primary point of contact and manage the product lifecycle from conception to phase out;Analyze, identify and quantify opportunities for new markets, new product features and new product ideas. Then prepare, present and implement business cases and business plans for new markets, new product features and new product ideas;Define the vision, roadmap and product strategy;Collaborate with the PO to plan the product delivery and implementation schedule. You will work alongside all relevant teams: customer support, marketing, e-commerce, CRM, Community, Customer Experience and the Harbour services group;Create the process for generating and curating new ideas communicate the status of ideas to customers, partners and internal members who submitted them, to ensure full buy-in and transparency;Commit to owning the definition and measurement of success of products in the portfolio;Supervise one or more product owners and business analysts, as well as other roles within the team;Establish budget for the respective portfolio, capture actual financial performance as well as future forecasts;Develop team reports and ensure product teams are staffed to meet objectives.
Skills and competencies show up in different forms and can be based on different experiences, that’s why we strongly encourage you to apply even though you may not have all the requirements listed above.
Demonstrated expertise in product management and a passion for video games;You have led the delivery of technology products or services in high-growth environment;You have preferably experienced a Salesforce Service Cloud implementation;Proven track record to invent, design, develop, iterate, and grow new products;Bilingualism in French and English is required both orally and in writing.
At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.
Creating the unknown since 1997. At Ubisoft Montreal, we’re united by a common goal: to enrich players’ lives with original and memorable gaming experiences. We develop iconic franchises that engage millions around the world, like Assassin’s Creed, Far Cry, For Honor, Rainbow Six, Watch Dogs – and, well, we can’t disclose all our secrets just yet.
Our biggest strength is – and always will be – our people: the immensely talented team members surrounding, supporting, and producing the high-quality games that have made our studio what it is today.
When you join Ubi MTL, you’ll discover a workplace that sparks inspiration and connection: an environment with a variety of voices, identities, backgrounds, experiences, and perspectives. We offer a collaborative space that provides career advancement, a host of learning opportunities, and meaningful benefits centred on well-being.Here, our shared desire to dream big, take risks, and constantly improve contributes to the innovation and boundary-pushing that ultimately leads to our collective success.
Tagged as: Ubisoft
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