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About Twin City Hardware: TCH is a market leader in providing door opening, access and security solutions for commercial, architectural, and residential construction projects. We are a medium-size, family-owned business whose top priority is to provide customers with exceptional service. Job Overview: This position will be responsible for analyzing customer accounts prior to making collection calls if necessary. This position enables involvement with all parts of the business from sales to shipping to purchasing. We are seeking an energetic, detail-oriented and proactive individual who is ready to take on the challenge of making a direct impact on the company s bottom line. Working Conditions: Office environment with extended periods of computer work, workstation allows for sitting or standing. Daily phone usage. Essential Job Functions: -Analysis of aged account receivables and prioritizing customer collections -Actively work with customers on collection of past due balances through direct phone calls and emails and follow up when necessary -Receive customer inquiries regarding their account status -Review customer contracts and negotiate contract terms as necessary -Process customer lien waivers along with bonding requests -Prepare and submit monthly payment applications -Various accounting tasks as necessary -Rotating coverage of front-desk phones as necessary -Other duties as required
