PRINCIPAL DUTIES AND RESPONSIBILITIES:
Own completion of routine to complex projects, provide support for assigned customers or department/group e.g. engineering, audit, inspection, etc.
E2E process quality assurance
Coordinate projects (amongst processes), configuring services (amongst service rendering units)
Gathering customer input and creating requirements for specific projects to provide to shared services or project team,
Regular follow-up and reporting on at risk (completion date, exceeded service hours) task/services/projects, escalate as needed
Focus on continuous improvement of key KPI’s
Regular follow up required to complete evaluations and close projects.
Provide excellent customer service through continuous and regular contact with internal for follow-up/updates, responding to inquiries, and researching/resolving any issues/problems.
Track and process project/assignments billing for assigned department/group, working with accounting to resolve any billing/accounts receivable/credit issues.
Support Project Manager Team lead with weekly input to monthly staff forecast report, update for actuals comparison monthly
Perform other related duties and projects as assigned
QUALIFICATIONS & REQUIREMENTS:
Knowledge, Skill, & Abilities
Strong project/time management and organizational skills with the ability to work in a fast-paced, multi-tasking environment coordinating multiple and changing priorities
Strong verbal, written, and interpersonal communication skills.
Ability to work under pressure, carry out urgent requests and meet deadlines.
Must be articulate, professional, and be customer service oriented
Knowledge of Microsoft Office
Additional technical expertise in supported department area as needed
Project Management experience
Minimum 4 years related experience with
PHYSICAL DEMANDS & WORK ENVIRONMENT:
Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Individual must be able to communicate verbally and in writing with visitors, employees, callers, and clients. Frequent use of eye, hand, and finger coordination enabling the use of office machinery and computers.
After hours and weekend work maybe occasionally required
Company issued Laptop computer & company phone
Tagged as: Time management
3.4 Quick Apply Full-time 7 hours ago Full Job Description Make an Impact as an Infant/Toddler Resource Teacher and receive...Apply For This Job
Did you know… Heritage is a part of MileOne Autogroup, Herb Gordon, Hall, Motor World, Mercedes Benz of Annapolis and...Apply For This Job
Come Grow with us! Variety Wholesalers Inc./Roses Discount Stores is currently looking for an experienced district manager that would like...Apply For This Job
About Blackhawk Network: At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and...Apply For This Job
3.8 Full-time 12 hours ago Full Job Description Overview: How have you impacted someone’s life today? At Hackensack Meridian Health,...Apply For This Job
Are you interested in developing new products that will shape the future of transportation? Do you like being creative and...Apply For This Job